Warranty Administrator

The CAR Group (Norm Reeves Dealerships); Cerritos (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Complimentary Life Insurance

401k Matching

FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital)

Discounts on Vehicles, Services, and P

Job summary

The CAR Group (Norm Reeves Dealerships) is seeking a Warranty Administrator in Cerritos, CA to manage Ford warranty claims from submission to reimbursement. You will collaborate with the service team to ensure compliance with manufacturer guidelines and timely processing of} warranty corrections.

Responsibilities include reviewing repair orders, tracking status, and maintaining meticulous records of all warranty activity.

Qualifications

• Knowledge of Ford warranty policies and procedures.
• Experience handling audits and compliance reviews.
• Strong communication and problem-solving skills.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Review repair orders to verify warranty coverage and eligibility.
• Ensure all documentation meets Ford warranty policies and procedures.
• Monitor claim status and follow up on outstanding or rejected claims.
• Resolve claim discrepancies and resubmit as needed.
• Communicate with service advisors and technicians to gather required information.
• Maintain organized records of all warranty submissions and approvals.
• Stay up to date with Ford warranty bulletins, recalls, and policy changes.
• Assist with warranty audits and ensure compliance with dealership and manufacturer standards.
• Reconcile warranty receivables and report on claim activity.

Skills

Warranty policies

Audits/compliance

Communication skills

Prioritization

Job description

Location: Cerritos, CA| Job Type: Full Time |Pay: $27/hr+ | Schedule: Monday - Friday 7:00 a.m. - 4:00 p.m.

The Warranty Administrator is responsible for processing, submitting, and tracking manufacturer warranty claims to ensure timely reimbursement from Ford Motor Company. This role works closely with the service department to ensure all warranty repairs meet manufacturer guidelines and compliance standards.

What You'll Do

• Review repair orders to verify warranty coverage and eligibility
• Ensure all documentation meets Ford warranty policies and procedures
• Monitor claim status and follow up on outstanding or rejected claims
• Resolve claim discrepancies and resubmit as needed
• Communicate with service advisors and technicians to gather required information
• Maintain organized records of all warranty submissions and approvals
• Stay up to date with Ford warranty bulletins, recalls, and policy changes
• Assist with warranty audits and ensure compliance with dealership and manufacturer standards
• Reconcile warranty receivables and report on claim activity

What You'll Need

• Knowledge of Ford warranty policies and procedures
• Experience handling audits and compliance reviews
• Strong communication and problem-solving skills
• Ability to prioritize multiple tasks and meet deadlines

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts