Ford Sales Consultant

Lane Johnson; Burlington (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Dwayne Lane is seeking a customer-focused automotive sales professional to advise clients on high-end vehicle options and close deals at our Washington dealerships.

You will build relationships, present financing choices, and maintain a premium customer experience across in-person and phone contacts. Experience with luxury brands and strong communication skills are essential.

Qualifications

• Proven experience in automobile or retail sales, high-end vehicles preferred.
• Excellent negotiation and outbound sales abilities.
• Strong CRM and inventory control familiarity.
• Multilingual abilities a plus for diverse customers.
• Strong communication skills and public speaking experience.

Responsibilities

• Conduct personalized consultations to understand client needs and recommend options.
• Negotiate deals to maximize dealership profitability.
• Manage inventory records and upsell opportunities.
• Use CRM to track interactions and follow up on leads.
• Deliver presentations to promote features, financing, and services.
• Maintain phone etiquette and provide outstanding customer service.

Skills

Negotiation skills

Public speaking

Customer service

Communication skills

Multilingual

Organizational skills

Tools

CRM software

Inventory management systems

Job description

Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise "We'll Take Care of You!". Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.

From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You've probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.

We are looking for driven, customer-focused individuals who want to build a rewarding and dynamic career in the automotive industry. Whether you're interested in sales, service, parts, or management, we offer opportunities for growth at every level.

Duties

• Conduct personalized consultations with clients to understand their needs and recommend suitable automobile options, emphasizing high-end vehicles when appropriate
• Negotiate deals effectively by leveraging strong negotiation skills, ensuring mutually beneficial agreements that maximize dealership profitability
• Manage inventory control and inventory management processes to keep accurate records of vehicle availability and assist in upselling opportunities
• Utilize CRM (Customer Relationship Management) software to track customer interactions, follow up on leads, and support sales support activities
• Deliver compelling presentations and public speaking engagements to promote vehicle features, financing options, and dealership services
• Maintain excellent phone etiquette and communication skills to provide outstanding customer service both in person and over the phone

Qualifications

• Proven experience in automobile sales or retail sales with a focus on high-end or luxury vehicles preferred
• Strong organizational skills with the ability to manage multiple prospects simultaneously within a structured sales pipeline
• Excellent negotiation abilities combined with outbound sales experience and B2B sales knowledge
• Multilingual or bilingual capabilities are a plus for engaging diverse customer bases effectively
• Familiarity with CRM software, inventory management, retail math, and automotive inventory control systems is highly desirable
• Exceptional communication skills, including public speaking and phone etiquette, to build rapport with customers
• Demonstrated success in upselling techniques and customer service excellence in a dealership or retail environment
• Ability to work independently while supporting team goals through effective sales management strategies