Ford Quick Lane Service Advisor

Al Packer Ford Royal Palm Beach; Florida; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

AL Packer Ford Royal Palm Beach is seeking an experienced Quick Lane Service Advisor in Royal Palm Beach, FL. You will greet customers, gather vehicle data, report symptoms, and schedule maintenance while preparing cost estimates and tracking service progress.

Ideal candidates have at least 1 year in a service department, strong automotive knowledge, and a customer-focused attitude. The role offers health benefits, PTO/sick leave, and 401(k) with flexible hours.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year in service department.
• Ford dealership experience is a plus.
• Ability to lift 50 pounds and stand for extended periods.
• Strong customer service and communication skills.
• Willing to learn new programs and repair procedures.
• Positive, energetic attitude and integrity.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete estimate of labor and parts costs.
• Establish follow-up times and monitor progress.
• Update customers frequently on vehicle status.
• Explain completed work and charges to customers.
• Verify final invoice matches work performed.

Skills

Ford dealership experience

Customer satisfaction

Problem identification

Automobile knowledge

Communication skills

Ambitious/long-term career

Integrity

Computer skills

Willingness to learn

Fast-paced environment tolerance

Teamwork

Education

High school diploma or equivalent

Job description

AL Packer Ford Royal Palm Beach – Royal Palm Beach, FL

AL Packer Ford Royal Palm Beach is growing and looking an Experience Quick Lane Service Advisor. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.