Quick Lane Service Advisor - Fast-Paced & Customer-Focused

Al Packer Ford Royal Palm Beach; Florida; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

AL Packer Ford Royal Palm Beach is seeking an experienced Quick Lane Service Advisor in Royal Palm Beach, FL. You will greet customers, gather vehicle data, report symptoms, and schedule maintenance while preparing cost estimates and tracking service progress.

Ideal candidates have at least 1 year in a service department, strong automotive knowledge, and a customer-focused attitude. The role offers health benefits, PTO/sick leave, and 401(k) with flexible hours.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year in service department.
• Ford dealership experience is a plus.
• Ability to lift 50 pounds and stand for extended periods.
• Strong customer service and communication skills.
• Willing to learn new programs and repair procedures.
• Positive, energetic attitude and integrity.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete estimate of labor and parts costs.
• Establish follow-up times and monitor progress.
• Update customers frequently on vehicle status.
• Explain completed work and charges to customers.
• Verify final invoice matches work performed.

Skills

Ford dealership experience

Customer satisfaction

Problem identification

Automobile knowledge

Communication skills

Ambitious/long-term career

Integrity

Computer skills

Willingness to learn

Fast-paced environment tolerance

Teamwork

Education

High school diploma or equivalent

Job description

AL Packer Ford Royal Palm Beach is seeking an experienced Quick Lane Service Advisor in Royal Palm Beach, FL. You will greet customers, gather vehicle data, report symptoms, and schedule maintenance while preparing cost estimates and tracking service progress.

Ideal candidates have at least 1 year in a service department, strong automotive knowledge, and a customer-focused attitude. The role offers health benefits, PTO/sick leave, and 401(k) with flexible hours.