Footwear Team Lead - Elevate Customer Experience

Sun & Ski Sports; Tulsa (OK); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Critical Illness

PTO

401(k) Plan

Employee Discount

Pet Insurance

Identity Theft Protection

Job summary

Sun & Ski Sports in Tulsa, OK is seeking a Footwear Coordinator to lead a team and elevate the customer experience. You will supervise daily store operations, drive sales, and implement strategies to improve performance.

Ideal candidates have management and retail experience, strong communication, and analytical skills. The role offers hourly pay plus commissions and a benefits package including health, vision, dental, PTO, and a 401(k) match.

Qualifications

• 1+ years of management experience with the ability to motivate, lead, and develop a team.
• 2+ years of retail experience, preferably in snow sports or upscale patio furniture.
• Strong knowledge of business operations, inventory control, and shrink reduction strategies.
• Talent in recruiting, interviewing, training, and employee development.
• Excellent interpersonal and communication skills for building relationships with vendors, buyers, team members, and upper management.
• Highly organized, with strong time management and multi-tasking capabilities.
• Sharp analytical and problem-solving skills, paired with strong attention to detail.

Responsibilities

• Serve in a supervisory capacity, including opening and closing the store as needed.
• Deliver exceptional customer service consistently, going above and beyond guest expectations.
• Train and develop the store team on selling strategies and promote continuous improvement.
• Drive sales by sharing product knowledge and displaying genuine enthusiasm.
• Develop and execute creative sales strategies using business analysis, action plans, and consistent accountability.
• Identify problems and opportunities and present actionable solutions to improve performance.
• Maintain store visual presentation standards to create a clean, inspiring shopping environment.
• Ensure all employees follow company policies and procedures.
• Lead and participate in events, including in-store clinics and community engagements.
• Serve as a brand ambassador by promoting Sun & Ski within the local community.
• Maintain strong communication with the General Manager, District Manager, and Home Office.
• Manage store expenses and payroll, and adapt plans based on evolving business needs.
• Oversee loss prevention efforts, minimizing shrink and ensuring accurate cash handling.

Skills

Leadership

Retail Experience

Operations

Recruiting

Communication

Organization

Problem Solving

Job description

Sun & Ski Sports in Tulsa, OK is seeking a Footwear Coordinator to lead a team and elevate the customer experience. You will supervise daily store operations, drive sales, and implement strategies to improve performance.

Ideal candidates have management and retail experience, strong communication, and analytical skills. The role offers hourly pay plus commissions and a benefits package including health, vision, dental, PTO, and a 401(k) match.