Footwear Sales Specialist: Customer Experience

Rack Room Shoes; Columbia (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate to provide exceptional customer service and meet store goals. You will handle refunds, exchanges, and Customer Pickup orders, while maintaining a clean, organized sales floor and staying knowledgeable about products.

Ideal candidates have retail sales experience, especially in footwear, strong interpersonal skills, and a solid understanding of store policies. A positive attitude and teamwork are valued.

Qualifications

• Interpersonal and communication skills essential.
• Basic math and organizational skills.
• Experience in retail sales, preferably footwear.
• Understanding of store policies and procedures.
• Knowledge of visual merchandising basics.

Responsibilities

• Create an excellent shopping experience for customers in line with service standards.
• Maintain merchandise presentation and store cleanliness.
• Process sales, refunds, exchanges, and POS transactions per policy.
• Assist in stock, inventory, shipping and receiving as needed.
• Promote rewards program and other business initiatives.

Skills

Interpersonal skills

Communication

Mathematical skills

Retail sales experience

Job description

Rack Room Shoes is seeking a Sales Associate to provide exceptional customer service and meet store goals. You will handle refunds, exchanges, and Customer Pickup orders, while maintaining a clean, organized sales floor and staying knowledgeable about products.

Ideal candidates have retail sales experience, especially in footwear, strong interpersonal skills, and a solid understanding of store policies. A positive attitude and teamwork are valued.