Footwear Sales Associate — Customer Experience & Merchandising

Rack Room Shoes; Johnson City (TN); On-site; USD 25,000 - 32,000; Full time

Job summary

Rack Room Shoes in Johnson City, TN seeks a customer-focused team member to uphold service standards and drive sales. You will lead by example in accuracy and completeness of work, assist in merchandise presentation, and maintain store organization while processing transactions and ensuring cash controls.

The role emphasizes teamwork with store management and district leaders to meet store goals. Responsibilities include promoting promotions, staying informed of current offers, and supporting

Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of policies and procedures.
• Basic visual merchandising skills and an understanding of Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards.
• Positive attitude, willingness to serve and well informed.
• Sales and assistance.
• Promotion of company rewards program and other business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation and ensure stock is well arranged and merchandised properly.
• Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.

Job description

Rack Room Shoes in Johnson City, TN seeks a customer-focused team member to uphold service standards and drive sales. You will lead by example in accuracy and completeness of work, assist in merchandise presentation, and maintain store organization while processing transactions and ensuring cash controls.

The role emphasizes teamwork with store management and district leaders to meet store goals. Responsibilities include promoting promotions, staying informed of current offers, and supporting