Footwear Retail Team Lead – Customer Experience

Successfactors; Oregon; On-site; USD 51,577,000 - 54,443,000; Full time

Job summary

ASICS America Corporation in Woodburn, OR is seeking a Team Lead (Key Holder) to supervise store operations and deliver an exceptional shopping experience. You will guide staff, ensure policy compliance, and support leadership in daily tasks to drive sales.

The role requires 2 years in retail (sports/athletics preferred), ability to stand, lift up to 40 pounds, and strong teamwork with a customer-focused mindset. On-site position with flexible hours.

Qualifications

• 2 years retail experience, sporting or athletic industry preferred.
• Ability to stand and move around during shifts, lift up to 40 pounds.
• Strong customer service, communication and team leadership skills.

Responsibilities

• Lead store team and manage sales floor to achieve goals.
• Provide exceptional customer service and respond to inquiries.
• Monitor activities to ensure quality service and product knowledge.
• Assist training and evaluating employees to meet sales targets.
• Ensure correct pricing and attractive product displays.
• Oversee tasks of sales associates and maintain organization.
• Review inventory and sales reports for management.
• Instruct staff on handling difficult sales scenarios.

Skills

Customer service

Sales goals

Team leadership

Communication

Problem solving

Time management

Flexibility

Job description

ASICS America Corporation in Woodburn, OR is seeking a Team Lead (Key Holder) to supervise store operations and deliver an exceptional shopping experience. You will guide staff, ensure policy compliance, and support leadership in daily tasks to drive sales.

The role requires 2 years in retail (sports/athletics preferred), ability to stand, lift up to 40 pounds, and strong teamwork with a customer-focused mindset. On-site position with flexible hours.