Footwear Retail Specialist — Elevate Customer Experience

Rack Room Shoes; Queenstown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a retail team member to deliver exceptional customer service and drive sales. You will support promotions, maintain organized merchandise, and learn product knowledge to assist customers on the floor.

In this role you will participate in cash handling, inventory tasks, and ensure accurate POS transactions. A proactive, customer-focused attitude is essential for success.

Qualifications

• Interpersonal skills to deal effectively with customers and staff.
• Basic communication, organization, and math abilities.
• Experience in retail sales, preferably specialty retail or footwear.
• Knowledge of company policies and procedures.
• Basic visual merchandising and store presentation understanding.
• Promotion of company rewards programs and initiatives.

Responsibilities

• Create an excellent shopping experience for customers following service standards.
• Maintain awareness of current sales promotions and participate in promotions.
• Maintain merchandise presentation and store cleanliness.
• Develop product knowledge and fitting skills.
• Assist in cash handling and POS transactions per policy.
• Support inventory, receiving, and shelving as needed.
• Ensure shoes are checked for mates during cashier transactions.

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Policies & procedures

Visual merchandising

Job description

Rack Room Shoes is seeking a retail team member to deliver exceptional customer service and drive sales. You will support promotions, maintain organized merchandise, and learn product knowledge to assist customers on the floor.

In this role you will participate in cash handling, inventory tasks, and ensure accurate POS transactions. A proactive, customer-focused attitude is essential for success.