Footwear Brand Specialist & Customer-Experience Pro

Deckers Brands; Northern (KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Deckers Brands, including HOKA, is seeking a Sales Associate to deliver exceptional customer service and engaging shopping experiences. You will educate customers about the HOKA Brand and products, stay current on product knowledge, and represent Deckers Brands with an energetic, optimistic attitude in-store.

This role emphasizes teamwork, reliability, and a passion for helping customers find the right products while maintaining brand standards and store appearance.

Qualifications

• Two years retail experience preferred.
• Excellent communication skills and ability to convey the Brand Vision and Values to customers and team.
• Highly motivated team player and self-starter.

Responsibilities

• Create personalized shopping experiences that educate customers about the HOKA Brand and products.
• Stay current on all products and technologies as a HOKA Expert.
• Engage knowledgeably with customers, address questions, and maintain a positive store atmosphere.

Skills

Retail experience

Excellent communication

Team player

Education

High School Diploma or GED

Job description

Deckers Brands, including HOKA, is seeking a Sales Associate to deliver exceptional customer service and engaging shopping experiences. You will educate customers about the HOKA Brand and products, stay current on product knowledge, and represent Deckers Brands with an energetic, optimistic attitude in-store.

This role emphasizes teamwork, reliability, and a passion for helping customers find the right products while maintaining brand standards and store appearance.