Foodservice Equipment Counter & Inside Sales

bakerdistributing; Little Rock (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Southern Ice Equipment, a Baker Distributing Company, seeks a Counter Sales Associate to grow the Food service lines by providing sales and technical support, pricing and inventory information, and order processing for walk-in and dealer customers.

You will collaborate with internal and outside sales teams to upsell foodservice equipment, ice machines, beverage systems, and water filtration solutions while maintaining a clean showroom and accurate stock levels.

Qualifications

• High school diploma or GED required; equivalent education or experience may be considered.
• Experience with HVAC equipment and/or foodservice equipment preferred.
• Background in sales, operations, purchasing, or inventory management preferred.
• Demonstrated interpersonal skills with an emphasis on customer service, problem-solving, and relationship building.
• Ability to manage multiple tasks in a fast-paced environment, with or without reasonable accommodation.
• Proficiency in Microsoft Office or similar productivity tools.
• A valid driver’s license required only if driving is an essential function of the position.

Responsibilities

• Represent Baker Distributing Company and Southern Ice Equipment as leaders in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, contractors, and food service customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated foodservice items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching foodservice equipment via computer system, catalog, telephone or other reference sources.
• Promote and support product categories including ice machines, beverage systems, and water filtration.
• Create customer quotes, submittals, and assist with vendor pricing and order tracking.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sell to current and prospective customers.
• Support house accounts and collaborate with outside sales teams to drive growth.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Initiative

English proficiency

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Southern Ice Equipment, a Baker Distributing Company, seeks a Counter Sales Associate to grow the Food service lines by providing sales and technical support, pricing and inventory information, and order processing for walk-in and dealer customers.

You will collaborate with internal and outside sales teams to upsell foodservice equipment, ice machines, beverage systems, and water filtration solutions while maintaining a clean showroom and accurate stock levels.