Food Service Worker

2810 Brigham and Women's Faulkner Hospital, Inc.; Boston (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a Food Service Worker to support hospital dining for patients, staff, and visitors, performing meal assembly, distribution, and service with a focus on safety, cleanliness, and excellent customer service.

The role involves rotating through tray line, cafeteria, and kitchen stations, setting up food stations, delivering patient trays, and maintaining HACCP standards while delivering compassionate care.

Qualifications

• High School Diploma or equivalent preferred; experience may substitute.
• Must be able to read menu items in English.
• Must be able to communicate in English.
• Must be able to juggle multiple tasks in a fast-paced environment.
• Must be able to push trucks and carts with food and supplies.

Responsibilities

• Attend department meetings, in-services, and training sessions as assigned.
• Anticipate and respond to customer needs in a timely and professional manner.
• Maintain the cleanliness of work areas and department equipment.
• Demonstrate a friendly and positive attitude when interacting with patients, staff, and visitors.
• Follow all HACCP food safety standards and hospital protocols.
• Communicate concerns, shortages, or discrepancies to supervisors promptly.
• Support department goals related to operational efficiency and customer satisfaction.
• Work in various roles, including the tray line, cafeteria, and kitchen stations.
• Set up and stock food stations for meal service; assemble and deliver patient trays.
• Clean and sanitize equipment, stations, and floors after each meal period.
• May operate dish machines, trash compactors, and perform general cleaning tasks.
• Prepare supplemental food items for patient tray service.
• Participate in sanitation and cleaning projects as assigned by the manager.
• Assist with the training and cross-training of new and existing employees.

Skills

Customer service

Food safety

Team player

English reading

Education

High School Diploma or Equivalent

Experience accepted in lieu of degree

Job description

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Wednesday: 10:30 AM – 7:00 PM Thursday: 4:00 PM – 7:30 PM Friday: 4:00 PM – 7:30 PM Saturday: 10:30 AM – 7:00 PM Sunday: 4:00 PM – 7:30 PM Summary: Tray passer

Food Service Worker Overview

The Food Service Worker performs a variety of essential functions related to the safe and efficient assembly, distribution, and service of meals for hospital patients, staff, and visitors. This role supports day-to-day food service operations while maintaining cleanliness, safety, and excellent customer service.

Essential Functions

• Attend department meetings, in-services, and training sessions as assigned.
• Anticipate and respond to customer needs in a timely and professional manner.
• Maintain the cleanliness of work areas and department equipment.
• Demonstrate a friendly and positive attitude when interacting with patients, staff, and visitors.
• Follow all HACCP food safety standards and hospital protocols.
• Communicate concerns, shortages, or discrepancies to supervisors promptly.
• Support department goals related to operational efficiency and customer satisfaction.
• Work in various roles, including the tray line, cafeteria, and kitchen stations.
• Set up and stock food stations for meal service; assemble and deliver patient trays.
• Clean and sanitize equipment, stations, and floors after each meal period.
• May operate dish machines, trash compactors, and perform general cleaning tasks.
• Prepare supplemental food items for patient tray service.
• Participate in sanitation and cleaning projects as assigned by the manager.
• Assist with the training and cross‑training of new and existing employees.

Qualifications

Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience Knowledge, Skills and Abilities

• Staff adheres to all I C.A.R.E. Standards.
• Must be able to read menu items in English (exception is the pot-washer position).
• Must be able to communicate in English (exception is the pot-washer position).
• Must be able to juggle multiple tasks in a fast‑paced environment.
• Work requires ability to push trucks and carts with food and supplies.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (24-54%)
• Carrying Frequently (24-54%)
• 35 lbs+ (w/assisted device)
• 35 lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type / Work Location

Onsite Work Location 1153 Centre Street Scheduled Weekly Hours 26.5 Employee Type Regular Work Shift Rotating (United States of America)

Pay Range

$18.10 - $24.36/Hourly Grade SF1100

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.