Food Service Team Lead - Elevate Guest Experience

Aafes; Anchorage (AK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

DoD employee benefits

Medical, dental, life and disability

Job summary

Aafes in Anchorage is seeking a Food Service Foreman to lead a team of Food Service Workers focused on delivering extraordinary customer experiences. You will plan daily and weekly workloads, create schedules aligned with business needs, and drive sales goals while maintaining accountability and clear performance expectations.

You will foster a welcoming, team-oriented environment and respond quickly to customer concerns, ensuring issues are resolved to the best satisfaction.

Qualifications

• Six months of restaurant or related food service operations experience.
• NBFF training or the Exchange Restaurant Operations Management Academy (ROMA) completed.
• Able to lift up to 50 pounds.
• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Able to take initiative.
• Able to share brand knowledge.
• Able to lead teams to meet organizational objectives.
• Excellent attention to detail.
• Willing to cross-train and work in other areas of the store.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Excellent communication skills.
• Basic computer skills.

Responsibilities

• Promote a positive team and customer centric culture.
• Lead a culture of accountability through clear expectations.
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas.
• Ensure customers have an extraordinary experience while shopping.
• Greet every customer with eye contact and smile in your authentic way.

Skills

Food service experience

Customer service

Leadership

Communication skills

Initiative

Team leadership

Adaptability

Technology awareness

Attention to detail

Welcoming attitude

Education

NBFF training

Exchange ROMA training

Job description

Aafes in Anchorage is seeking a Food Service Foreman to lead a team of Food Service Workers focused on delivering extraordinary customer experiences. You will plan daily and weekly workloads, create schedules aligned with business needs, and drive sales goals while maintaining accountability and clear performance expectations.

You will foster a welcoming, team-oriented environment and respond quickly to customer concerns, ensuring issues are resolved to the best satisfaction.