Food Service Supervisor — Lead Operations & Guest Experience

guestservices; Arlington (VA); Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

Guest Services is seeking an Assistant Food Service Manager in Arlington, VA to assist in all aspects of unit operations and floor management, including food, beverage, equipment, and company initiatives. The role emphasizes creating a team environment that provides exceptional customer service while assisting the General Manager and ensuring staff perform at a consistently high level.

Responsibilities include supervising daily operations, staffing, budgeting and P&L awareness, enforcing safety

Qualifications

• High School Diploma or GED preferred. Bachelor’s or Business Degree preferred.
• At least 1-2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsabilités

• Assist in overall management of the unit’s operations, including planning and developing daily operations; forecasting and analyzing sales, labor, and profit; and, ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit’s staff.
• Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and/or closing procedures.

Connaissances

Customer service

Team leadership

Communication

Problem solving

Formation

High School Diploma or GED preferred

Bachelor's or Business Degree preferred

Description du poste

Guest Services is seeking an Assistant Food Service Manager in Arlington, VA to assist in all aspects of unit operations and floor management, including food, beverage, equipment, and company initiatives. The role emphasizes creating a team environment that provides exceptional customer service while assisting the General Manager and ensuring staff perform at a consistently high level.

Responsibilities include supervising daily operations, staffing, budgeting and P&L awareness, enforcing safety