Food Service Supervisor: Lead Café Team & Quality

Chartwells Higher Education; Durham (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Chartwells Higher Education seeks a Food Service Supervisor to assist the Manager on duty in coordinating activities of associates across the food service units at Humber College. The role emphasizes maintaining high customer service standards, safety compliance, and efficient operations on site.

Responsibilities include supervising staff, managing schedules, training new hires, and producing reports on inventories, sales, and costs, while ensuring HACCP and WHMIS compliance and positive patron

Qualifications

• At least 1 year of operation food industry management experience.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent communication skills (written and verbal).

Responsibilities

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure HACCP standards are followed in the food preparation process.

Skills

Supervisory skills

Communication skills

Health and safety

Team leadership

Labor relations

Food service knowledge

Job description

Chartwells Higher Education seeks a Food Service Supervisor to assist the Manager on duty in coordinating activities of associates across the food service units at Humber College. The role emphasizes maintaining high customer service standards, safety compliance, and efficient operations on site.

Responsibilities include supervising staff, managing schedules, training new hires, and producing reports on inventories, sales, and costs, while ensuring HACCP and WHMIS compliance and positive patron