Food Service Supervisor

Shake Shack; Santa Clara (CA); On-site; USD 58,000 - 75,000; Full time

Job summary

An established hospitality brand is seeking a dynamic Restaurant Manager to lead daily operations and ensure exceptional guest experiences. This role involves training and motivating a dedicated team, maintaining high standards of service, and promoting the brand within the community. With a commitment to personal growth and a supportive work environment, this opportunity offers a chance to make a significant impact while enjoying competitive perks. If you thrive in a fast-paced setting and are passionate about hospitality, this is the perfect role for you!

Benefits

Competitive salary + quarterly performance bonuses

Medical, dental and vision insurance

401(k) plan with company match

Paid time off (3 weeks to start)

Charitable opportunities to give back

Award-winning on-line training

Career development opportunities

Qualifications

• 2-3 years of experience in a high-volume restaurant management.
• Knowledge of restaurant operations and financial aspects.

Responsibilities

• Manage daily restaurant operations to ensure guest satisfaction.
• Train and motivate team members for top-notch hospitality.

Skills

Restaurant Management

Leadership

Coaching

Financial Acumen

Food Safety Knowledge

Education

High School Diploma or equivalent

Job description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Job Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Perks

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Competitive salary + quarterly performance bonuses
• Medical, dental and vision insurance
• 401(k) plan with company match
• Paid time off (3 weeks to start)
• Charitable opportunities to give back
• Award-winning on-line training
• Career development opportunities – we are growing!

*Eligibility criteria applies

Pay Range - $58,198.40 - $74,193.60

Click the Apply button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.