Community Health Worker Team Manager (Santa Cruz, Santa Clara County)

ZipRecruiter; Santa Clara (CA); Remote; USD 72,000; Full time

Job summary

A leading healthcare company is seeking a Community Health Worker Team Manager to support teams in delivering excellent care. This remote position is based in Santa Clara and includes a competitive salary, with comprehensive benefits and opportunities for growth. Ideal candidates will possess a Bachelor's degree, relevant healthcare experience, and strong communication skills in both English and Spanish.

Benefits

Comprehensive benefits (medical/dental/vision)

Home office stipend and quarterly team offsites

Generous PTO including 6 paid holidays

Qualifications

• 3+ years in a healthcare setting.
• 2+ years as a CHW/PdS or similar role.
• Bilingual in English & Spanish (verbal and written).

Responsibilities

• Monitor and evaluate team skills, providing ongoing education and training.
• Ensure timely, complete documentation of PdS activities.
• Facilitate case conferences for team support.

Skills

Leadership

Communication

Customer service orientation

Team building

Education

Bachelor's Degree or equivalent experience in social services

Job description

Community Health Worker Team Manager

at Zócalo Health

Work From Home (Must be located in Santa Cruz or Santa Clara County)

Work Schedule: Monday - Friday, 8:30AM - 5:00PM

Compensation: $72,000/year

#communityhealth #healthequity #latinohealth #healthcare

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our shared and lived experiences, bringing care to our gente. Founded in 2021, backed by leading healthcare and social impact investors, our mission is to improve the lives of our communities by providing culturally competent, accessible, and personalized healthcare that meets members where they are—whether in their homes, communities, or our care hubs.

We partner with community organizations, healthcare providers, and health plans to build a new experience centered on technology, primary care, behavioral health, and social services, ensuring a radically better healthcare experience for members and their families.

We are looking for passionate individuals who believe healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure everyone receives the local, culturally competent care they deserve.

About Our Team

Our care model supports members in their homes, communities, and care hubs. As part of our team, you will support patient-facing teams to deliver care with empathy, respect, and non-judgment. Your role is to ensure our teams are fully supported to provide excellent care to our members.

Responsibilities

Supervision and Team Management:

• Monitor and evaluate team skills, providing ongoing education and training
• Develop tools to document performance
• Ensure team members are punctual and fulfill job functions
• Assess progress on program goals
• Address blockers/issues and escalate when necessary
• Supervise the Promotora de Salud (PdS) team through regular check-ins and performance reviews

Documentation and Quality Assurance:

• Ensure timely, complete documentation of PdS activities
• Implement quality assurance measures
• Continuously assess performance against targets

Program & Event Coordination:

• Participate in changes to program models
• Support administrative activities for community events

Team Support & Additional Functions:

• Assist direct reports with assessments, needs identification, and referrals
• Facilitate case conferences for team support
• Be available on 'on-call' basis for team consultation
• Oversee operational data collection and reporting
• Own issues to ensure positive member experiences and escalate feedback for improvement

Requirements for the Role

• Bachelor's Degree or equivalent experience in social services
• 3+ years in healthcare setting
• Experience with Medicaid/Medicare
• 2+ years as a CHW/PdS or similar role
• 2+ years supervising frontline staff
• Experience working directly with patients, providers, and healthcare teams
• Care coordination, advocacy, or navigation experience
• Leadership, decision-making, and calmness in challenging situations
• Skills in supervision, counseling, teaching, motivating, and team building
• Proactive learner, adaptable to environments
• Passion for community work
• Customer service orientation
• Excellent communication skills, including listening
• Strong computer literacy
• Adherence to HIPAA confidentiality rules
• Fluent in English & Spanish (verbal and written)
• Passion for community engagement

Benefits & Perks

• Opportunity to shape a growing healthcare company
• Comprehensive benefits (medical/dental/vision)
• Home office stipend and quarterly team offsites
• Competitive pay
• Generous PTO including 6 paid holidays

You must be authorized to work in the U.S. and be located within the specified regions. Remote work is permitted.

We value diversity and are committed to equal employment opportunity. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or other protected statuses.