Food Service Shift Lead: Mentor & Operations Champion

University of Southern California; Los Angeles (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

USC Auxiliary Services is seeking a Food Service Shift Lead to assist management in daily operations at USC Dining venues in Los Angeles. You will guide frontline staff, ensure service standards, and support senior management while maintaining safety and quality in a fast-paced environment.

The role emphasizes training, teamwork, and adherence to USC’s unifying values, with an hourly wage of $28.00 supporting a broad benefits framework for USC employees.

Qualifications

• Minimum education: high school or equivalent.
• 1 year of customer service in retail or restaurant.
• Strong written and oral communication skills.
• Ability to learn quickly and work as part of a team.

Responsibilities

• Leads activities of back-of-house and front-of-house staff.
• Assigns tasks, oversees station deployment and break scheduling.
• Trains staff on safety, service standards and procedures.
• Ensures unit meets food safety and sanitation regulations.
• Responds to customer requests and provides excellent service.

Skills

Communication

Interpersonal skills

Teamwork

Feedback ability

Education

High school diploma or equivalent

Tools

POS systems

Job description

USC Auxiliary Services is seeking a Food Service Shift Lead to assist management in daily operations at USC Dining venues in Los Angeles. You will guide frontline staff, ensure service standards, and support senior management while maintaining safety and quality in a fast-paced environment.

The role emphasizes training, teamwork, and adherence to USC’s unifying values, with an hourly wage of $28.00 supporting a broad benefits framework for USC employees.