Food Service Shift Leader, RTCC

University of Southern California; Los Angeles (CA); Sur place; USD 39 000 - 47 000; Plein temps

Avantages offerts par ce poste

Benefits package

Work-life balance support

Résumé du poste

USC Auxiliary Services is hiring a Food Service Shift Leader to support daily operations in USC Hospitality's retail and residential dining venues in Los Angeles. You will lead staff, train on safety and service standards, and ensure high-quality customer experiences across all stations.

The role emphasizes teamwork, fast learning, and strong communication to meet brand standards and customer expectations. The position offers an hourly pay rate and comprehensive USC benefits.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service in a retail or restaurant environment.
• Strong written and oral communication skills.
• Experience in a retail environment.

Responsabilités

• Lead back-of-house and front-of-house staff according to SOPs.
• Oversee task assignment, station deployment and break schedules.
• Assist in staff training on safety, service standards and procedures.
• Demonstrates techniques, proper equipment usage and procedures to employees.
• Responds to customer feedback and inquiries.
• Handle POS products, pricing and item requests.

Connaissances

Customer service

Communication

Teamwork

Interpersonal skills

Feedback

Formation

High school diploma or equivalent

Outils

Point-of-sale

Description du poste

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. We are seeking a Food Service Shift Leader to join our rapidly growing team.

The Opportunity:

Our Food Service Shift Leader assists management in leading daily operations and activities at retail or residential dining venues, enhancing customer dining experience. Provides guidance and mentorship to all service employees. Leads, trains and deploys staff according to established standards. Provides support to senior management.

The Accountabilities:

• Leads activities of back-of-house and front-of-house staff.
• Assigns tasks, oversees station deployment and maintains break scheduling.
• Assists in staff training, conducting training classes regarding safety, security, service standards and departmental procedures.
• Demonstrates techniques, proper equipment usage and procedures to employees.
• Provides guidance and assigns workloads according to standard operating procedures.
• Ensures all unit-specific standards and/or brand standards are maintained.
• Ensures unit meets all applicable food safety, health and sanitation regulations.
• Responds to requests from customers, supervisors or management in a timely manner.
• Provides customer service by guiding and working alongside staff in all stations, as needed.
• Prepares and coaches the preparation of food and beverages to standard recipes or customized for customers, adapting to recipe changes (e.g., temperature, quantity of ingredients, substituted ingredients).
• Responds to and tracks customer feedback.
• Handles point-of-sale products, pricing and new-item requests.
• Assists with administrative duties (e.g., placing and receiving orders, placing and tracking repair and maintenance orders) when needed.
• Assists in regular inventory maintenance as needed.
• Monitors and checks all opening, closing, and side-work checklist as assigned by the management.
• Communicates with management on challenges and success of daily operations.
• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
• Perform other related duties as assigned or requested.
• The University reserves the right to add or change duties at any time.

The Qualifiers:

• Minimum Education: High school or equivalent.
• Combined experience/education as substitute for minimum education.
• Minimum Experience: 1 year in customer service in a retail or restaurant environment.
• Minimum Field of Expertise: Ability to learn quickly.
• Excellent written and oral communication skills.
• Experience in a retail environment.
• Proven interpersonal skills.
• Proven ability to build relationships and work as part of a team.
• Ability to provide and receive immediate feedback, following standards based on established operating procedures.

What We Prefer:

• Preferred Education: 3 years in customer service in a retail or restaurant environment.
• Preferred Field of Expertise: Experience leading the work of others.
• Demonstrated ability to mentor and train employees.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON!

The hourly rate for this position is $29.50.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

We provide reasonable accommodations to applicants and employees with disabilities.

Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail].

Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment.

USC is a leading private research university located in the heart of downtown Los Angeles - a global center for arts, technology and international business. As the largest private employer in the city - responsible for more than $5 billion annually in economic activity in the region - we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.