Food Service Ops Lead - Guest Experience & Training

Socket.dev; Nashville (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

Medical | Dental | Vision

401(k) Plan + Match

Meal Plan & Employee Discounts

Training and Career Development

Job summary

SSA Group is seeking an Assistant Food Service Operations Manager to support smooth food service operations across partner sites. You will lead frontline teams, implement systems, and help plan upcoming seasons for food concepts, equipment needs and operational excellence.

The role requires strong leadership, budgeting awareness, and customer-focused problem solving. You will oversee staff training and safety programs, ensure quality and cleanliness, and collaborate with client staff to maintain

Qualifications

• Proven leadership and people-management ability.
• Strong communication with clients, staff and HQ.
• Analytical, budget-conscious and detail-oriented.

Responsibilities

• Lead SSA EXTRA Guest Service initiatives and ensure guest satisfaction.
• Support implementation of operational systems and policies.
• Plan season staffing, concept needs and forecasting.
• Oversee training, onboarding and safety compliance.
• Maintain cleanliness, safety and quality across operations.
• Manage payroll impact and meet budget targets.
• Coordinate with client staff for positive relationships.

Skills

Leadership

Communication

Problem solving

Financial management

Merchandising

Analytical

Planning

Flexibility

Computer skills

Physical stamina

Team supervision

Education

ServSafe Certification

Job description

SSA Group is seeking an Assistant Food Service Operations Manager to support smooth food service operations across partner sites. You will lead frontline teams, implement systems, and help plan upcoming seasons for food concepts, equipment needs and operational excellence.

The role requires strong leadership, budgeting awareness, and customer-focused problem solving. You will oversee staff training and safety programs, ensure quality and cleanliness, and collaborate with client staff to maintain