Food Service Ops Lead — Guest Experience & Team Growth

SSA Group; Cincinnati, Northern (OH, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with match

Holiday pay

On-Demand Pay

Employee Discounts

Job summary

SSA Group is seeking an Assistant Operations Manager for the Union Terminal food service team in Cincinnati. You will lead guest experiences, support systems and policies, and help plan seasonal concepts and equipment needs with a focus on service excellence.

You'll oversee staff training, safety compliance, and front-line operations while maintaining budgets and schedules. The role requires leadership, problem solving, and a commitment to quality in a fast-paced environment.

Qualifications

• Two years of operations management experience
• ServSafe or Food Handling Certification
• All education backgrounds eligible, must be 18 or older.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support implementation of operational systems, processes and policies.
• Assist season planning for food concepts, equipment needs and operational excellence.
• Oversee training and orientation of staff per handbook and expectations.
• Ensure safety trainings are completed and compliance maintained.
• Maintain cleanliness and organization of facilities and staff areas.
• Manage payroll and controllable profit within guidelines.
• Schedule staff per budget and forecast.

Skills

Strong interpersonal communication

Proven leadership

Problem solving

Financial management

Education

ServSafe or Food Handling Certification

Job description

SSA Group is seeking an Assistant Operations Manager for the Union Terminal food service team in Cincinnati. You will lead guest experiences, support systems and policies, and help plan seasonal concepts and equipment needs with a focus on service excellence.

You'll oversee staff training, safety compliance, and front-line operations while maintaining budgets and schedules. The role requires leadership, problem solving, and a commitment to quality in a fast-paced environment.