Food Service Operations Lead

Hy-Vee; Keller (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hy-Vee is seeking a Food Service Manager to lead the Market Grille, Mia Italian, Hy-Chi, and related departments. You will partner with chefs and store leadership to deliver high-quality food, manage menus, control costs, and drive profitability while fostering a hospitality-driven team culture.

The role requires strong leadership, customer service excellence, and the ability to plan and optimize staffing, procurement, and marketing initiatives in a fast-paced store environment.

Qualifications

• High school diploma or equivalent required; sanitation and food safety coursework encouraged.
• One year of similar or related experience required.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and making interactions positive.
• Oversee food quality and presentation across Market Grille, Mia Italian, Hy-Chi, and Kitchen departments.
• Plan menus with chefs, ensuring flavor, popularity, and competitive pricing based on cost analysis.
• Oversee inventory and work with chefs for efficient provisioning and purchasing of supplies.
• Estimate food and beverage costs, supervise portion control, and minimize waste.
• Ensure consistent, high-quality food preparation and service; enforce department standards.
• Direct hiring, training, and scheduling of food service personnel.
• Analyze weekly/monthly sales trends and assist in marketing and promotions.
• Monitor health, safety, and liquor regulation compliance; address customer complaints.

Skills

Hospitality

Team leadership

Problem solving

Cost analysis

Communication

Education

High school diploma

Job description

Hy-Vee is seeking a Food Service Manager to lead the Market Grille, Mia Italian, Hy-Chi, and related departments. You will partner with chefs and store leadership to deliver high-quality food, manage menus, control costs, and drive profitability while fostering a hospitality-driven team culture.

The role requires strong leadership, customer service excellence, and the ability to plan and optimize staffing, procurement, and marketing initiatives in a fast-paced store environment.