Food Service - Lead Cook

SSA Group; Nashville-Davidson (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an innovative cultural attraction, where your culinary skills will shine! As a Lead Cook, you'll play a pivotal role in delivering exceptional dining experiences for guests at the Nashville Zoo. This position offers the opportunity to work in a vibrant environment, collaborating closely with kitchen staff to ensure high standards of food safety and quality. With a focus on sustainability and inclusivity, you'll be part of a forward-thinking organization that values teamwork and community engagement. If you're passionate about food and service, this is the perfect opportunity to grow your career while making a positive impact in the community.

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership College

Meal Plan & Employee Discounts

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to work in a fast-paced environment and remain organized.

Responsibilities

• Ensure memorable guest experiences through exceptional service.
• Maintain food safety and hygiene standards during operations.
• Support kitchen operations and assist with daily prep tasks.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Flexibility

Team Player

Education

Any Education Background

Job description

Nashville Zoo at Grassmere, Nashville, Tennessee, United States of America

Job Description

Posted Monday, December 2, 2024 at 6:00 AM | Expires Wednesday, January 1, 2025 at 5:59 AM

Lead Cook

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to: Kitchen Manager(s) and Chef(s)

Responsibilities:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Work closely with Kitchen Manager(s) and Chef(s) to ensure the restaurant prep (BOH and line) are completed for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
• Ensure proper food quantities are set for daily and ongoing service.
• Participate in safety logs including food temperatures, rotation, and waste as necessary.
• Ensure safe food handling is maintained.
• Ensure proper uniform, hygiene, hand-washing, and glove use with self.
• Maintain a SSAfe work environment by abiding to all SSAFETY rules.
• Follow through daily prep and items lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicate up to the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices, and specials for sharing with guests.
• Assist with dishwashing as necessary.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements:

• Strong interpersonal and communication skills.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat, and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

IDEA + Belonging:

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Previous Experience:

• Leadership experience preferred.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Employee Assistance Program.
• Get Paid Early.
• Tuition Discount through Partnership College.
• Meal Plan & employee Discounts.