Food Service - Kitchen Manager

SSA Group; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Kitchen Manager to lead kitchen operations within cultural attractions. This role involves ensuring food safety, quality, and exceptional guest service while managing staff and daily kitchen activities. The ideal candidate will demonstrate strong leadership and communication skills, fostering a positive team environment. With a commitment to sustainability and inclusivity, this position offers an exciting opportunity to make a significant impact in a vibrant setting. If you thrive in a fast-paced environment and are passionate about culinary excellence, this is the perfect role for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Training and Career Development

Tuition Discounts

Parental Leave

Employee Discounts

Qualifications

• 3+ years of supervisory experience in a kitchen environment.
• Strong communication and leadership skills required.

Responsibilities

• Oversee kitchen operations ensuring food safety and quality.
• Manage staff duties, training, and performance reviews.
• Maintain a clean, safe, and organized work environment.

Skills

Interpersonal Skills

Leadership Skills

Problem-solving

Multitasking

Basic Computer Skills

Education

High School Diploma

Culinary Degree

Job description

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Kitchen Manager

Who are we

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title:

Kitchen Manager

Reports to:

Food Service Operations Manager(s) and Executive Chef

Responsibilities

1. Perform SSA EXTRA Guest Service steps to ensure a memorable experience for every guest and client.
2. Ensure restaurant is adequately prepped and staffed (BOH) for daily operation.
3. Oversee kitchen duties ensuring quick service, food safety, quality, availability, merchandising, and guest service standards are met and excelled.
4. Oversee safety logs including food temperatures, rotation, and waste.
5. Ensure proper uniform, hygiene, handwashing, and glove use among staff.
6. Support SSA safety training, especially knife handling skills, ensuring proper use of knives and slicers.
7. Create daily prep and items lists, delegating tasks as necessary.
8. Support smooth operation by filling in as needed and assisting team members.
9. Maintain routine cleaning checklists and ongoing projects or menu planning.
10. Assign duties, coach employees, and oversee guest interactions.
11. Respond promptly to guest and client feedback, reporting issues to the operations manager.
12. Oversee personnel duties including training, performance reviews, and coaching.
13. Manage employee attendance, payroll discrepancies, and break schedules.
14. Inspect equipment and perform routine maintenance and cleaning.
15. Assist team in completing tasks efficiently and timely.
16. Communicate issues with daily service or quality to the Regional Executive Chef and Food Service Operations Manager.
17. Work with restaurant supervisors to ensure standards are met.
18. Ensure compliance with all applicable laws and regulations.
19. Perform other necessary tasks.
20. Maintain a clean, safe, and organized work environment.
21. Uphold company policies and procedures.

Job Requirements

1. Strong interpersonal and communication skills.
2. Proven leadership skills with team-building experience.
3. Excellent problem-solving and decision-making skills.
4. Ability to multitask, plan, and organize effectively.
5. Flexibility in a fast-paced environment.
6. Personable, professional, energetic, and proactive attitude.
7. Basic computer skills.
8. Physical ability to stand for long periods and handle boxes (10-35 lbs).
9. Availability to work varied hours, including nights, weekends, and holidays.

IDEA + Belonging

• Promote inclusivity and support within the team.
• Remove barriers and empower growth at all levels.
• Lead by example in sustainability and conservation efforts.
• Engage with community efforts and outreach activities.

Previous Experience

• At least three years of supervisory experience.

This list is not exhaustive. SSA Group reserves the right to revise the job description or assign additional tasks as needed.

SSA Group is an equal opportunity employer committed to diversity and inclusion.

Compensation and Benefits

• Hourly, non-exempt pay based on experience and education.
• Paid Time Off, Medical, Dental, Vision, 401(k) with match, and other benefits.
• Training, career development, tuition discounts, parental leave, and employee discounts.

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