Food Service & Guest Experience Specialist

Vitality Bowls; Rocky River (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Job summary

Vitality Bowls in Ohio is seeking a Crew Member to deliver friendly, informed service, handle orders, and keep the dining and kitchen areas clean. You will learn the menu, assist customers, and work with teammates to ensure timely, accurate orders while following health and safety guidelines.

You’ll be responsible for food prep, cashier duties, and maintaining sanitation, with a flexible schedule and employee discounts as part of the team.

Qualifications

• Become food certified.
• Must be able to operate a basic computer and POS system, handling cash and cards.
• Follow health, sanitary and safety requirements.
• Stand for long periods, occasionally lift heavy boxes, move quickly with urgency.
• Maintain a clean, professional appearance.
• Positive attitude and ability to work well with others.

Responsibilities

• Memorize the training material and explain the health benefits of ingredients and foods to customers in an upbeat, informative manner.
• Keep the front lobby and outside area clean.
• Provide excellent customer service, remain positive and polite, and give accurate wait times.
• Assist and ring up guests, answer phone calls, and take orders over the phone.
• Have thorough knowledge of the food and recipes; follow recipes and prepare food in a timely, sanitary manner.
• Prep food according to proper procedures.
• Continuously and thoroughly clean the kitchen and lobby.
• Put away deliveries and keep everything organized.
• Wash dishes and put away.
• Communicate with staff to ensure orders are made correctly and on time.
• Carry out food to customers.
• Communicate with managers about the schedule and notify them of days off as needed.
• Be punctual and take breaks for appropriate lengths.
• Complete all opening and closing duties.
• Perform additional tasks as requested by management.
• Follow sanitation guidelines.
• Stock and rotate food.
• Adhere to safety procedures.
• Practice cost-cutting measures.
• Pitch in and work as a team.
• Track food quality and handle special circumstances.
• Communicate effectively with coworkers and managers.

Skills

Customer service

Explain benefits

Polite communication

POS handling

Phone orders

Food knowledge

Sanitation

Team player

Fast-paced

Food safety

Track quality

Tools

POS system

Job description

Vitality Bowls in Ohio is seeking a Crew Member to deliver friendly, informed service, handle orders, and keep the dining and kitchen areas clean. You will learn the menu, assist customers, and work with teammates to ensure timely, accurate orders while following health and safety guidelines.

You’ll be responsible for food prep, cashier duties, and maintaining sanitation, with a flexible schedule and employee discounts as part of the team.