Food Service & Customer Experience Specialist

H-E-B; Austin (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

H-E-B in Austin, TX is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety standards.

Responsibilities include assisting customers, taking orders, stocking shelves, using basic computer systems, and following department procedures to support sales and store operations.

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills required
• Excellent communication and interpersonal skills
• Reading and writing skills required
• Ability to plan and organize in a fast-paced environment
• HS Diploma or GED or equivalent required
• Food safety training upon hire required

Responsibilities

• Provide superior customer service and assist customers in person or by phone
• Prepare, package, and merchandise fresh products daily
• Rotate and handle products, ensure quality, and assist with sanitation standards
• Follow department procedures and operate basic systems for orders and inventory

Skills

Customer service

Communication

Reading & writing

Planning & organizing

Fast-paced environment

Education

HS Diploma or GED or equivalent

Tools

PC systems

Label machine

Scales

Job description

H-E-B in Austin, TX is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety standards.

Responsibilities include assisting customers, taking orders, stocking shelves, using basic computer systems, and following department procedures to support sales and store operations.