Customer-Centric Food Service & Deli Specialist

H-E-B; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

H-E-B in Austin, TX is seeking a Food Service Representative to keep the department stocked and well-maintained while delivering exceptional customer service. You will prepare, package, and merchandise fresh products daily, ensuring adherence to food safety and sanitation standards.

Responsibilities include assisting customers, processing orders, and supporting bakery, deli, and prepared foods sections as needed. Strong communication and teamwork are essential in this fast-paced retail setting.

Qualifications

• 18+ age requirement.
• HS Diploma or GED or equivalent.
• Completion of Company Orientation.
• Food safety and sanitation training – required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide superior customer service to shoppers.
• Take orders by phone or in person.
• Assist customers with product selections.
• Prepare, package, and merchandise fresh products.
• Slice, label, rotate and cull products as needed.
• Maintain sanitation and operate equipment safely.
• Use point-of-sale and ordering system apps.
• Assist in deli catering orders when required.
• Follow store procedures and food safety standards.

Skills

Customer service

Communication

Reading & writing

Planning & organizing

Fast-paced environment

POS / computer systems

Education

HS Diploma or GED or equivalent

Tools

Point-of-Sale (POS) system

Fresh Production Planner

MSI

PAW

Job description

H-E-B in Austin, TX is seeking a Food Service Representative to keep the department stocked and well-maintained while delivering exceptional customer service. You will prepare, package, and merchandise fresh products daily, ensuring adherence to food safety and sanitation standards.

Responsibilities include assisting customers, processing orders, and supporting bakery, deli, and prepared foods sections as needed. Strong communication and teamwork are essential in this fast-paced retail setting.