Fresh Food Service Specialist – Customer Experience

H-E-B; West Lake Hills (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

H-E-B in West Lake Hills, TX is hiring a Food Service Representative to keep the department well-stocked and provide superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety and sanitation standards.

You will handle customer inquiries, take orders, assist with product selections, and support Bakery, Deli, and Prepared Foods sections. The role requires teamwork, speed, and accuracy in a fast-paced retail environment.

Formación

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) required.
• Strong customer service skills required.
• Communication and interpersonal skills required.
• Reading and writing skills required.
• Planning and organizing skills required.
• Ability to work in a fast-paced environment required.

Responsabilidades

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning (Bakery)
• Assists in technical areas as needed (e.g., baking, frying, and decorating) (Bakery)
• Culls bakery products for poor quality, expiration dates (Bakery)
• Takes care of service counter Customers (Deli)
• Uses ordering system applications (Deli)
• Uses Fresh Production Planner (Deli)
• Performs inventory management processes (MSI, PAW) (Deli)
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup (Deli)
• Performs all sanitation and maintenance tasks for Deli slicers (Deli)
• Serves / packages products at customer's request (Prepared Foods)
• Educates customers on preparation / reheating instructions of prepared foods (Prepared Foods)
• Prepackages condiments (sauces, dressings) for prepared food items (Prepared Foods)
• Cuts, slices, dices, chops, food in preparation for chef (Prepared Foods)

Conocimientos

Knowledge of computer systems

Customer service

Communication

Reading and writing

Planning and organizing

Fast-paced environment

Educación

HS Diploma or GED

Descripción del empleo

H-E-B in West Lake Hills, TX is hiring a Food Service Representative to keep the department well-stocked and provide superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety and sanitation standards.

You will handle customer inquiries, take orders, assist with product selections, and support Bakery, Deli, and Prepared Foods sections. The role requires teamwork, speed, and accuracy in a fast-paced retail environment.