Food Service Customer Care Specialist

Just Quality International Inc.; Marietta (GA); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Diversifood 2023 Inc. is seeking a Customer Service Representative to deliver responsive service across phone and email channels in support of our Diversifood team and growing foodservice accounts. You will handle inquiries, process orders, and resolve issues with accuracy and professionalism.

The role emphasizes strong communication, multi-tasking, and teamwork within a fast-paced distribution environment and offers opportunities to contribute to customer satisfaction and timely deliveries.

Qualifikationen

• 1+ year of customer service experience in a fast-paced setting.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office (Excel/Outlook).
• Experience with order management or CRM systems is a plus.
• Detail-oriented with ability to manage multiple priorities.
• Able to work quickly while maintaining accuracy and professionalism.

Aufgaben

• Respond to customer inquiries by phone and email within service standards.
• Provide accurate product, pricing, order, and delivery information.
• Handle a high volume of customer interactions professionally and courteously.
• Resolve complaints about orders, deliveries, product quality, and billing promptly.
• Build and maintain positive relationships with customers through reliable follow-through on commitments.
• Enter, update, and cancel orders accurately in the order management system.
• Monitor open orders and notify customers of delays or discrepancies.
• Coordinate with warehouse and logistics on shipping schedules and fulfillment issues.
• Process returns, credits, and exchanges within approved policies.
• Coordinate with billing on invoice discrepancies, credits, and account adjustments.
• Communicate daily with warehouse, logistics, sales, and billing teams to align on order status and requests.
• Participate in team meetings and share relevant customer feedback and recurring issues.

Kenntnisse

Customer service

Communication skills

Microsoft Office

Excel

CRM systems

Detail oriented

Multitasking

Tools

Order management system

CRM system

Microsoft Outlook

Jobbeschreibung

Diversifood 2023 Inc. is seeking a Customer Service Representative to deliver responsive service across phone and email channels in support of our Diversifood team and growing foodservice accounts. You will handle inquiries, process orders, and resolve issues with accuracy and professionalism.

The role emphasizes strong communication, multi-tasking, and teamwork within a fast-paced distribution environment and offers opportunities to contribute to customer satisfaction and timely deliveries.