Customer Service Representative

Just Quality International Inc.; Marietta (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Diversifood 2023 Inc. is seeking a Customer Service Representative to deliver responsive service across phone and email channels in support of our Diversifood team and growing foodservice accounts. You will handle inquiries, process orders, and resolve issues with accuracy and professionalism.

The role emphasizes strong communication, multi-tasking, and teamwork within a fast-paced distribution environment and offers opportunities to contribute to customer satisfaction and timely deliveries.

Qualifications

• 1+ year of customer service experience in a fast-paced setting.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office (Excel/Outlook).
• Experience with order management or CRM systems is a plus.
• Detail-oriented with ability to manage multiple priorities.
• Able to work quickly while maintaining accuracy and professionalism.

Responsibilities

• Respond to customer inquiries by phone and email within service standards.
• Provide accurate product, pricing, order, and delivery information.
• Handle a high volume of customer interactions professionally and courteously.
• Resolve complaints about orders, deliveries, product quality, and billing promptly.
• Build and maintain positive relationships with customers through reliable follow-through on commitments.
• Enter, update, and cancel orders accurately in the order management system.
• Monitor open orders and notify customers of delays or discrepancies.
• Coordinate with warehouse and logistics on shipping schedules and fulfillment issues.
• Process returns, credits, and exchanges within approved policies.
• Coordinate with billing on invoice discrepancies, credits, and account adjustments.
• Communicate daily with warehouse, logistics, sales, and billing teams to align on order status and requests.
• Participate in team meetings and share relevant customer feedback and recurring issues.

Skills

Customer service

Communication skills

Microsoft Office

Excel

CRM systems

Detail oriented

Multitasking

Tools

Order management system

CRM system

Microsoft Outlook

Job description

Diversifood 2023 Inc. is a division of Just Quality International (JQI), a leading food distribution and program management company specializing in frozen fruits, vegetables, ingredients, and value-added solutions. Our Diversifood team manages customer relationships and order fulfillment for a growing portfolio of foodservice and retail accounts across the United States.

About the Role

The Customer Service Representative is responsible for delivering responsive, professional service to customers across all communication channels. This role handles inbound inquiries, supports order processing, resolves customer concerns, and ensures a seamless experience throughout the order lifecycle. The position requires strong communication skills, a solutions-oriented mindset, and the ability to manage a high volume of interactions while maintaining accuracy and professionalism.

What You’ll Do

Customer Account Management

• Respond to customer inquiries by phone and email within service standards.
• Provide accurate product, pricing, order, and delivery information.
• Handle a high volume of customer interactions professionally and courteously.
• Resolve customer complaints about orders, deliveries, product quality, and billing promptly.
• Build and maintain positive relationships with customers through consistent, reliable follow through on commitments

Order Management

• Enter, update, and cancel orders accurately in the order management system.
• Monitor open orders and proactively notify customers of delays, shortages, or discrepancies.
• Coordinate with warehouse and logistics teams on shipping schedules and fulfillment issues.
• Process returns, credits, and exchanges within approved policies and limits.
• Coordinate with the billing team on invoice discrepancies, credits, and account adjustments
• Communicate daily with warehouse, logistics, sales, and billing teams to ensure alignment on order status, customer requests, and issue resolution
• Participate actively in team meetings and share relevant customer feedback, trends, and recurring issues

What You Bring

• At least 1 year of customer service experience, preferably in the food industry.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Experience with order management or CRM systems is an asset.
• Detail-oriented, organized, and able to manage multiple priorities.
• Able to work quickly while remaining accurate and professional.

Diversifood, a subsidiary of Just Quality International, is proud to be an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace for all.