Food Service Assistant (part time)

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 16,531 - 24,796; Part time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) is seeking a customer service-oriented team member to deliver prompt service, quality beverages and food, and maintain a clean, comfortable dining area. The role emphasizes a customer-first attitude and adherence to LECOM standards in a fast-paced environment.

Responsibilities include supporting training, maintaining store standards, cash handling, and actively contributing to a positive team atmosphere while representing LECOM in the community.

Qualifications

• High School diploma or equivalent required.
• Previous customer service experience preferred.
• Flexible hours including mornings/evenings/weekends/holidays.
• Ability to multitask in a fast-paced store.

Responsibilities

• Establish and maintain effective working relationships.
• Provide excellent customer service and food/beverage preparation.
• Maintain clean and organized workspace.
• Follow health, safety, and sanitation guidelines.
• Cash handling according to store policies.
• Participate in training and contribute to team morale.

Skills

Customer service

Communication

Teamwork

Attention to detail

Cash handling

Food service

Education

High School diploma or equivalent

Job description

Job Summary

Contributes to the overall success of LECOM by providing excellent customer service to all customers. Providing customers with prompt service, quality food and beverages, and maintaining a clean and comfortable environment in accordance with LECOM's standard of excellence.

Responsibilities

• Establish and maintain effective working relationships;
• Knowledge of the protocols and procedures in Institutional education;
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of LECOM;
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team;
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a positive environment during each shift;
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed;
• Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager;
• Delivers excellent customer service to all customers by acting with a customer first attitude and connecting with the customer. Discovers and responds to customer needs;
• Follows LECOM operational policies and procedures, including, but not limited to, those for cash handling and safety and security, to ensure the safety of all employees during each shift;
• Maintains a clean and organized workspace so that employees can locate resources and various product as needed;
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products;
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods;
• Maintains regular and punctual attendance;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach;
• Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

EEO / AA / M / F / Vets / Disabled

Equal Employment Opportunity/Affirmative Action – the University is an Equal Opportunity employer and does not discriminate in hiring, placement, promotion, termination, compensation, or benefits. All positions are open to qualified applicants of any race, color, national origin, gender, veteran status, disability status, religion or any other protected status as defined by federal, state and local law.

Minimum Requirements

• Effective communication skills, both written and verbal;
• Ability to work effectively under pressure in a fast-paced environment;
• Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;
• Ability to work with individuals at all levels in the organization and have enthusiasm for routine as well as high-profile tasks;
• Organizational skills; accurate and attentive to detail;
• Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;
• Interpersonal skills to include tact and diplomacy;
• Strong computer literacy and accurate data entry skills;
• Maintain confidentiality of work-related information and materials;
• Ability to learn quickly; understand and carry out oral and written instructions and request clarification when needed;
• Flexibility to accept other duties needed/assigned for the department needs;
• Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.

Minimum Qualifications

• Education: High School diploma and/or equivalent required.
• Experience: Previous customer service experience preferred.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation;
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays;
• Meet store operating policies and standards, including, but not limited to, providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation;
• Engage with and understand our customers, including, but not limited to, discovering and responding to customer needs through clear and pleasant communication;
• Prepare food and beverages to standard recipes or customized for customers, including, but not limited to, recipe changes such as temperature, quantity of ingredients or substituted ingredients;
• Be available to perform many different tasks within the store during each shift.