Admissions Representative

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 42,000 - 56,000; Full time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) is seeking an Admissions Representative to advise prospective students and to collect and process application materials. The role requires excellent communication skills and the ability to work independently and in a team to manage inquiries and paperwork through the admissions cycle.

The position involves coordinating AACOMAS/AADSAS workflows, updating Salesforce records, and supporting recruitment campaigns and events on the Erie campus.

Qualifications

• Excellent writing and interpersonal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and meet deadlines.
• Proficient in MS Office; familiarity with CRM systems.

Responsibilities

• Respond to inquiries regarding the admissions process.
• Cultivate leads and engage prospective students through calls.
• Manage and track applicants within Salesforce CRM.
• Upload documents and verify transcripts in the institutional database.
• Use Apsona and Pardot to manage recruitment campaigns.
• Monitor Salesforce cases and provide timely applicant support.
• Generate Salesforce reports to track recruitment data.
• Coordinate information for EAP and master's programs; process applications.
• Plan and conduct campus tours and on-campus events related to admissions.
• Assist with matriculation materials and class coordination.

Skills

Communication

Writing

Organizational

Customer service

CRM experience

Tools

Salesforce CRM

Apsona

Pardot

Job description

• JOB SUMMARY**: The Admissions Representative is responsible for advising prospective students for admission to LECOM and for the collection / processing of all application documents and materials. The successful candidate must possess excellent communication skills, both written and in person/phone, be willing to perform a variety of administrative tasks, and have proven computer skills and literacy. Will work independently and within a team.
• JOB SUMMARY**: The Admissions Representative is responsible for advising prospective students for admission to LECOM and for the collection / processing of all application documents and materials. The successful candidate must possess excellent communication skills, both written and in person/phone, be willing to perform a variety of administrative tasks, and have proven computer skills and literacy. Will work independently and within a team.

Characteristic Job Tasks And Responsibilities

• Respond to various communication inquiries regarding the admissions process;
• Cultivate leads and engage prospective students through lead cultivation and phone calls;
• Manage and track applicants within the Salesforce CRM environment;
• Upload documents and verify transcripts within the institutional database;
• Utilize Apsona and Pardot to manage and execute recruitment campaigns;
• Monitor and answer Salesforce cases to provide timely support to applicants;
• Generate and analyze Salesforce Lightning reports to track recruitment data;
• Work through paperwork requirements and answer applicant questions throughout the cycle;
• Assist with processing all applications and matriculation fees;
• Assist in the processing of AACOMAS, AADSAS, PharmCAS, MMS, and School of Health Services Administration application information, supplemental applications, and supporting documentation;
• Coordinate collection of information for the students in the LECOM Early Acceptance Program (EAP), to include collecting official SAT and/or ACT scores;
• Verify official transcripts, and printing, saving, and organizing documents prior to matriculation;
• Coordinate and update written agreement between LECOM and undergraduate institutions;
• Act as the Admission Coordinator of the master's/Ph.D. programs based in Erie (M.M.S., M.S.B.S., MsMED., Ph.D., etc.);
• Prepare and present virtual presentations to colleges and universities to exhibit LECOM programs;
• Respond to inquiries regarding the EAP and/or master's programs;
• Assist College of Medicine personnel with incoming class coordination and special events;
• Update various applicant files and notify students of application status;
• Assist with the planning and implementation of on-campus events related to admissions: On-Campus Day, LECOM events, orientation, etc.;
• Schedule and conduct campus tours;
• Participate in the Applicant Interview process, including greeting applicants, assisting with presentations, etc.;
• Assist Admissions Committee on recording of decisions and informing applicants of post interview decisions;
• Assist in processing all applications for the Institutional Programs;
• Keep current accurate records of accepted applicants entering in new class, including all demographics;
• Participate in various annual college events: Commencement, White Coat Ceremony, Hospital Day, On-Campus Day, Orientation and Open Houses;
• Support Admissions Representatives in all Programs;
• Assist incoming students with Matriculation Packet, and assure its completion;
• Serve as back-up support to College Receptionist, on an as-needed basis;
• Serve as Student Affairs support service for enrolled students;
• Contribute to overall student success and participate in student events, including, but not limited to, White Coat Ceremony and Commencement;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Be a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach (with approval of Administration during working hours); and
• Other duties as required / needed to maintain an efficient and effective Department.

**EEO/AA/M/F/Vets/Di abled**

**Minimum Requirements**

• KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:** Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Must have excellent writing, organizational, interpersonal, and communication skills;
• Good analytical and problem-solving skills;
• Knowledge of principles and practices of organization, planning, records management and general administration;
• Ability to communicate effectively;
• Ability to follow oral and written instructions;
• Must exhibit flexibility and be able to perform successfully when challenged by changing workflow priorities;
• Must have excellent customer service skills;
• Must be able to gain and maintain confidence and cooperation of faculty, administration, and students;
• Must be proficient in the use of personal computers, audio/visual equipment, computer programs, such as Word, Excel, Outlook, and Internet access; fax machine; photocopier; telephone; other office equipment;
• Be able to be flexible to accept other duties needed/assigned for the Institution's needs;
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• The ability to accept work directives from managers and supervisors in a respectful and cooperative man