Food Server Assistant (Busser) | On-Call

Hyatt Regency; Baltimore (MD); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Health benefits

Free room nights

Discounts on food & beverage

401(k) matching

Tuition reimbursement

Employee meals

Job summary

Hyatt Regency Baltimore Inner Harbor is seeking a Food Server Assistant (Busser) to join our team. You will help the Food Server deliver exceptional guest experiences while supporting daily restaurant operations in a fast-paced environment.

The role is on-call with morning or evening shifts (6am-12:30pm or 3pm-11:30pm), weekends and holidays. Eligible for overtime, shift differentials, tips, and incentives. Competitive wages and benefits start after 30 days.

Qualifications

• Must have good communication skills and the ability to lift moderate weight.
• Fast-paced environment with continual guest contact.
• 1–2 years hospitality or customer service experience is a plus.

Responsibilities

• Assist the Food Server in serving guests and ensuring a smooth dining experience.
• Run food orders, assist with general restaurant prep, and maintain a sanitary service area.

Skills

Customer service

Verbal communication

Physical stamina

Hospitality experience

Job description

Organization- Hyatt Regency Baltimore Inner Harbor

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, its a way of life.

We are looking for an energetic and personable Food Server Assistant (Busser) to join our team. You'll play a vital role in creating exceptional experiences for our guests while assisting the team in running the outlets on the day to day.

Why Choose Hyatt

At Hyatt, your success matters. We offer:

• Competitive Wages: $21.10/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do

The Food Server Assistant is responsible primarily for assisting the Food Server in serving the guest. This person must have good communication skills as well as the ability to lift, pull and push moderate weight. This is a fast-paced position with continual customer contact. A Hyatt restaurant servers assistant will engage in casual conversation and create the restaurant experience by their style and service attributes. Other duties include running food orders, general restaurant preparation and maintaining a sanitary environment (service station setups, stock replenishment, equipment organization and cleaning).

This is an on-call position with a schedule that requires morning shifts from 6am-12:30pm or evening shifts, 3pm-11:30pm including weekends and holidays. This position is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal communication skills
• Must have physical stamina to lift moderate amounts of weight
• Ability to stand for long periods of time
• 1-2 yrs. previous hospitality or customer service experience is a plus

Why You’ll Love Working Here

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether its career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we're ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.