Food Server

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 1,515,000 - 2,480,000; Full time

Benefits offered by this job

Day 1 benefits

Uber benefit

Cash rewards

Tuition reimbursement

Lindenwood discounts

Diversity scholarship

Job summary

Hollywood Casino St. Louis is hiring a Food Server to deliver fast, friendly service in a high-energy dining environment. You will take orders, manage cash and tips, maintain cleanliness, and provide a positive guest experience.

You will be part of a team focused on guest satisfaction, with opportunities to grow within our Total Rewards program and enjoy benefits starting on day one. This role requires excellent communication and a strong work ethic.

Qualifications

• Applicant must be at least 18 years of age.
• Prior customer service in a fast-paced environment preferred.
• Read, write, speak, and understand English.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must be able to lift up to 35 lbs.

Responsibilities

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest using the 10/5 rule: 10 feet – eye contact and smile, 5 feet – greet and speak to guest.
• Provides personalized service and uses guest’s name at least twice during all interactions.
• Greets each guest entering restaurant.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; maintains financial controls.
• Keeps designated working area clean and organized; maintains dining room cleanliness.
• Resolves service issues using the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

Skills

Customer service

Cash handling

English proficiency

Fast-paced work

Tools

POS System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

As a Food Server, you will:

Pay: $7.50 per hour plus tips (Tip Avg. $100 per shift) | Shift: Ranges from 7:00 am- 11:30 pm

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Provides personalized service and uses guest’s name at least twice during all interactions.
• Greets each guest entering restaurant.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

BRING US YOUR BEST.

• Applicant must be at least 18 years of age.
• Prior customer service in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.
• Read, write, speak, and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables, and chairs).
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, Credit cards), bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system, and when cleaning and wiping cashier areas.
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to tolerate second-hand smoke, noise, and bright lights.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer

STARTING SALARY

Up to $18 per hour