Food Runner - Nelson's (Part Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 35,000 - 39,000; Full time

Job summary

Terranea Resort is seeking an enthusiastic hospitality associate to support guest services in the on-site dining environment. You will ensure orders are prepared to guest specifications, maintain presentation quality, and help keep the restaurant clean and organized throughout shifts.

The role requires strong English skills, a friendly demeanor, and the ability to work under pressure. Start pay listed as $16.90 per hour, with opportunities for growth within the resort’s food and beverage team.

Qualifications

• Energetic, enthusiastic and motivational individual.
• Must be able to speak, comprehend, and read English.
• Must have strong communication skills.
• Ability to uphold service standards.

Responsibilities

• Set up expo window area according to Nelson’s standards.
• Take instruction from the Chef working the line.
• Ensure items are delivered and prepared per guest specifications.
• Maintain consistency of food item presentation.
• Keep the restaurant organized and clean.
• Set up trash cans, plates, utensils, and to-go containers at start of shift.
• Bus tables and transport soiled items to kitchen bins.
• Return full bus tubs to the kitchen.
• Maintain cleanliness of work areas and service ware.
• Set up heat lamps or umbrellas per guest request.
• Complete closing duties and restock items.
• Maintain clean, professional appearance.
• Welcome and acknowledge guests per company standards.
• Anticipate and address guest service needs.
• Speak clearly and professionally with team and guests.
• Adhere to quality expectations and standards.
• Lift and move items up to 20 pounds as needed.
• Perform other duties as requested by Supervisors.
• Be responsible for cleanliness of work area and property.

Skills

Customer service

Communication

English fluency

Teamwork

Education

High School diploma

Food Handler’s Card

Job description

• To provide an exceptional guest experience
• Maintain the company image and vision statement
• Participate in ongoing training and encourage the personal development of all associates

Responsibilities

• Set up expo window area according to Nelson’s standards
• Be able to take instruction from the Chef working the line
• Assure all items are delivered and prepared as orders are requested to guest specifications
• Maintain consistency of food item presentation
• Consistently keep the restaurant organized and clean
• Set up trash cans, plates, utensils, and to-go containers at start of shift
• Pick up soiled plates and beverages, and place into bus tubs
• Ensure full bus tubs get brought back into the kitchen
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Set up heat lamps or umbrellas per a guests request
• Complete closing duties, including restocking items, turning off lights, etc.
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests` service needs
• Speak with others using clear and professional language
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities

• Adhere to departmental policies and procedures
• Complete closing duties, including restocking items, etc.
• Effectively communicate with peers, management, line and front of the house employees
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property

Qualifications

• Energetic, enthusiastic and motivational individual
• Must be able to speak, comprehend, and read English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for long periods of time
• Ability to prioritize and organize work assignments

Experience, Education, & Licensure

• High School diploma preferred
• Food Handler’s Card needed

Compensation

Base Pay Start Rate: $16.90/hr.