Food Runner/Busser

The Broadmoor; Colorado Springs (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

The Broadmoor in Colorado Springs is seeking a Food Runner/Busser to join the Summit team in a premium dining setting. You will deliver courses, memorize the menu, and ensure flawless service with strict attention to allergies and plating accuracy.

Ideal candidates bring hospitality experience, strong memory, and excellent communication skills. The role requires physical stamina, the ability to work in a fast-paced environment, and a flexible schedule including weekends and holidays.

Qualifications

• Minimum of a high school diploma or GED.
• Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of education and background will be considered.
• Strong memory or focus for seat numbers, food allergens, and cleanliness standards.
• Ability to carry heavy polished trays smoothly through crowded dining rooms.
• Ability to stand and walk for long shifts, lift up to 50 lbs with assistance.
• Excellent communication skills and ability to work in a fast-paced environment.

Responsibilities

• Deliver courses simultaneously with the service team, placing plates as instructed.
• Memorize the full menu, daily specials, and ingredient profiles; announce dishes accurately.
• Adhere to allergy notes and ensure safe delivery.
• Clear plates and service ware between courses with proper etiquette.
• Wipe, sanitize, and dry tables, chairs, and booster seats.

Skills

Hospitality experience

Customer service

Strong memory

Stamina

Team player

Communication skills

Education

High School diploma or GED

Job description

Job Title

Food Runner Busser

Job Department

Summit

Job Pay Range

$18.00 - $25.00 / Hour (Inclusive of hourly pay rate + service charge)

• Breakdown: Based on $5.42 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $13.00 - $19.00 per hour. Service charges fluctuate based on the time of year.
• This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary

As a "Summit" Food Runner/Busser, you will provide meticulously synchronized, high-standard table service. This role focuses heavily on formal etiquette, precise menu knowledge, and anticipatory guest care to match a premium establishment's atmosphere; also acts as a bridge between the culinary and service teams; and deliver dishes with exact positioning and maintain an immaculate dining environment without disrupting the guest experience. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned

• Deliver courses simultaneously with the service team. Place plates exactly as instructed by the lead, ensuring protein placement faces the guest.
• Memorize the complete menu, daily specials, and complex ingredient profiles. Identify and accurately announce dishes upon presentation.
• Adhere strictly to ticket notes regarding guest allergies. Ensure correct placement and absolute safety during delivery.
• Clear plates, glassware, and flatware silently between courses using proper fine dining clearance etiquette and after guest leave.
• Wipe down, sanitize, and dry tables, chairs, and booster seats.
• Set tables promptly with exact symmetry. Mark table with clean linens, silverware, glassware, and condiments for incoming guests or course.
• Keep service side-stations clean, organized, and re-stocked with everything necessary for the service.
• Greet guests warmly, answer menu questions, and fulfill immediate requests like water refill or assistance the guest needs, in a professional way.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor's history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Strong memory or focus for seat numbers, food allergens, and cleanliness standards.
• Ability to carry heavy polished trays smoothly through crowed dining rooms.
• Ability to stand and walk for long shifts, bend, reach, and lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world's longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.