Food Runner

JRK Property Holdings, Inc.; Santa Monica (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid vacation

Paid sick leave

Holiday pay

Job summary

Hotel Oceana Santa Monica is seeking a Food Runner to efficiently deliver food orders from the kitchen to tables or rooms, contributing to a seamless dining experience.

We expect candidates to have strong organization and communication skills, with no prior experience required though fine dining exposure is helpful. The role supports a high-touch service style and collaboration across FOH/BOH teams, while maintaining hotel standards.

Qualifications

• No prior experience required, but some experience in a fine dining environment is helpful.
• Strong organizational and communication skills enabling collaboration with front-of-house and back-of-house teams.
• Ability to uphold hotel standards and handle guest concerns professionally.

Responsibilities

• Deliver food orders from kitchen to tables or rooms.
• Engage with guests to ensure a high-quality dining experience.
• Maintain compliance with hotel dress code and grooming standards.

Skills

Communication

Organization

Job description

This is a unique and exciting opportunity to join the team as a Food Runner at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 million complete transformation. The restaurant will be newly renovated and relaunched with a brand-new concept and dining room design by Martin Brudnizki. The restaurant will feature a refreshed dining concept inspired by Santa Monica’s lush natural beauty. Expect an inventive menu, artfully prepared plates, and handcrafted cocktails to join a curated wine list—all resulting in a Southern California dining experience beyond compare. We are now seeking motivated and enthusiastic professionals to join our team as integral members.

We are committed to providing exceptional service and unforgettable experiences, catering to discerning travelers from around the globe. We are seeking a Food Runner to efficiently and accurately deliver food orders from the kitchen to customers' tables or rooms, playing a crucial role in ensuring a smooth and enjoyable dining experience.

The How…

While no prior experience in a related role is required, some experience in a fine dining environment is helpful in understanding and acclimating to the restaurant's food service delivery program.

Your strong organizational and communication skills will enable you to effectively work with both front-of-house and back-of-house teams, fostering a culture of excellence, teamwork, and continuous improvement. This will allow you to deliver a high-quality service program and ensure guest satisfaction.

Your friendly, efficient, and high-touch approach is perfect for engaging guests and team members. You appropriately address guest concerns and escalation complaints as needed. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s food and beverage outlets.

The Details…

You will work a full-time hospitality schedule, defined by operational needs, which includes weekends and holidays.

Must conform to hotel dress and grooming standards, which include meeting the hotel’s dress code, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.

• We offer a range of benefits to meet your needs, including medical, dental, vision, 401(k) retirement savings account, and basic life insurance options.
• New employees accrue 80 hours of vacation in the first year and earn up to 80 hours of paid sick leave per year.
• Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six annual holidays*.

• To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.