Food Programs Operations & Data Manager

Catholic Charities of the Archdiocese of New York; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Catholic Charities of the Archdiocese of New York seeks a Program Manager for the Feeding Our Neighbors Department in NYC. You will provide coordination to food programs, manage data collection and monthly reports, and assist with special events throughout the year.

The role requires a bachelor’s degree or five years in food service or customer service, strong interpersonal skills, and bilingual English/Spanish.

Qualifications

• Bachelor’s degree preferred, or at least five years’ experience in the food industry and/or customer service.
• Bilingual English/Spanish required.
• Excellent interpersonal, organizational, and communication skills.

Responsibilities

• Perform annual assessment of conduit food programs to determine efficiencies in program operations, contractual and sector compliance, funding allocations, data collection, client tracking, monthly reporting, maintaining nutritional standards, staffing, volunteers, and other supports as needed.
• In consultation with FON management, recommendations, corrective actions and/or remedies will be developed to ensure and maximize program operations.
• Develop methods to track and follow up with program assessments during the year to ensure compliance and progress.
• Program Manager will work with each program to establish expectations for program as outlined by FON program to ensure program compliance with funding, inspections, data collection, safety standard, and food nutrition, etc.
• Develop, maintain and report monthly compliance and progress report of food programs that include recommendations for enhancements, corrective measures, and/or other considerations to benefit program operations.
• In collaboration with Dept. Director and meet with new and/or potential food program sites to determine level of assistance and support.
• Develop and manage systematic methods for the collection of program data from programs and maintain monthly statistical report on behalf of the FON department. Work with contract manager to continue implementing the PLENTIFUL APP at the various food programs.
• Develop and maintain master database for registered clients, meals served, lbs. of food distributed, and other relevant statistical data for FON.
• Serve as point person with the agency client database system and with CC Data Manager
• Serve as compliance manager to ensure program sites are providing accurate information of deliverables and related statistics. Analyze data, trends and coordinate support when needed based on data collection.
• Assist with the development of a tracking system for all purchased equipment and service agreements by site to ensure proper maintenance and inventory of program equipment.
• Provide reliable responses by phone and e-mail to all requests regarding the programs and/or department related matters.
• Attend all related training and acquire certifications as directed by supervisor. May be asked to represent agency at community events and/or sector related forums in NYC, NYS, Foundations, and with local elected officials as needed.
• Support all special projects and/or events during the year as needed.
• May be asked to assist in the preparation of the agency annual budget process and performance measure discussions as it relates to the FON programs.
• Program Manager will need to continuously expand their knowledge and resources within of the emergency food sector, issues related to hunger, and poverty.
• Support the SNAP team with Outreach events and data collection
• Provides support as needed to the FON Director.
• Other duties may be assigned.

Skills

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Communication skills

MS Office

Database entry

Education

Bachelor’s degree or 5 years experience in food/cust. service

Tools

MS Office

Database entry

Job description

Catholic Charities of the Archdiocese of New York seeks a Program Manager for the Feeding Our Neighbors Department in NYC. You will provide coordination to food programs, manage data collection and monthly reports, and assist with special events throughout the year.

The role requires a bachelor’s degree or five years in food service or customer service, strong interpersonal skills, and bilingual English/Spanish.