F&B Supervisor

Loews Hotels & Co; Chicago (IL, CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Complimentary meals in Team Member Caf

Complimentary parking

Team Member Hotel Rates

Job summary

Loews Chicago O’Hare is seeking a Food and Beverage Supervisor to lead a dynamic dining and beverage team. You will supervise staff, maintain quality standards, and assist with training, scheduling, and inventory to ensure smooth operations.

The role emphasizes delivering exceptional guest experiences, clear communication, and fast problem solving in a busy environment. You will work closely with kitchen staff, participate in events, and support recruitment and coaching to uphold Loews’ service

Qualifications

• Minimum of one year of food and beverage experience.
• Prior supervisory experience preferred.
• Knowledge of F&B techniques, service standards, and sanitation regulations.
• Strong organizational and leadership skills; ability to motivate teams.
• Proficiency with POS systems and basic financial reporting.

Responsibilities

• Oversee daily operations of food and beverage outlets.
• Monitor service quality and guest satisfaction.
• Coordinate with kitchen staff for timely food prep.
• Assist with planning events and banquets.
• Greet guests, address inquiries, resolve complaints.
• Provide ongoing coaching to staff.
• Monitor inventory and manage stock levels.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Supervisory experience

Communication skills

Hospitality knowledge

Tools

POS systems

Microsoft Office

Job description

Who We Are:

Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

What We Offer:

Competitive health & wellness benefits, retirement benefits Paid Sick Days, Vacation, Holidays & Paid Bereavement Training & Development opportunities, career growth Pet Insurance & Pet Bereavement Complimentary parking Complimentary meals in Team Member Café while working Complimentary use of fitness center Team Member Hotel Rates, other discounts, perks & more Community volunteer opportunities Benefits are subject to eligibility and may vary by position

What We’re Looking For:

As a Food and Beverage Supervisor, you’ll lead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff and maintaining quality standards to assisting with training, scheduling, and inventory, you’ll ensure smooth and efficient operations.

Who You Are:

Lead and motivate a diverse team to ensure smooth operations Focus on delivering exceptional guest experiences and resolving issues promptly Maintain high standards in service, presentation, and operations Communicate effectively with staff and guests to ensure clarity and satisfaction Adapt quickly and solve problems in a fast-paced environment Passionate about hospitality and thrive in a fast-paced, team-driven environment Veterans and military spouses are encouraged to apply

What You Will Do:

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery
• Assist with planning and managing special events, banquets, and private functions
• Greet guests, address inquiries, and resolve complaints promptly and professionally
• Gather and analyze guest feedback to suggest improvements and enhance experiences
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads
• Conduct pre-shift meetings to communicate priorities, updates, and promotions
• Support recruitment, onboarding, and training of new team members
• Provide ongoing coaching and feedback to maintain service excellence
• Monitor inventory and stock levels, coordinating purchases to meet operational needs
• Track sales, control waste, and implement portion control to optimize profitability
• Ensure compliance with health, safety, and hygiene regulations across all operations
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of one year of food and beverage experience required
• prior leadership or supervisory experience is preferred
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations Strong organizational, communication, and leadership skills with the ability to motivate teams Proficient in Microsoft Office and familiar with POS systems and basic financial reporting Ability to lift and carry food service trays weighing 35+ pounds Skilled in working efficiently in fast-paced environments while maintaining attention to detail High School Diploma or equivalent preferred

Who You’ll Supervise:

• Servers
• Bus persons
• Food Runners
• Bartenders

The wage for this position is $29.00.

Loews Hotels Benefits

Loews Hotels Benefits Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.