F&B Supervisor

loewshotels; Rosemont, Chicago (IL, IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Parking

Free meals

Fitness center access

Team member rates

Volunteer opportunities

Job summary

Loews Chicago O'Hare hotel seeks a Food and Beverage Supervisor to lead a dynamic team across dining and beverage outlets. You will supervise staff, maintain quality standards, assist with training, scheduling, and inventory, ensuring smooth operations and exceptional guest experiences.

You’ll monitor service quality, coordinate with the kitchen, and help plan events while upholding safety and sanitation standards.

Qualifications

• Lead and motivate a diverse team to ensure smooth operations.
• Strong communication with staff and guests to ensure clarity and satisfaction.
• Ability to adapt quickly and resolve problems in a fast-paced environment.
• Passion for hospitality and guest service excellence.

Responsibilities

• Oversee daily operations of food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation and guest satisfaction.
• Coordinate with kitchen staff for timely and accurate food prep and delivery.
• Assist with planning and managing events, banquets, and private functions.
• Greet guests and resolve inquiries and complaints professionally.
• Provide coaching and training to team members.

Skills

Team leadership

Communication

Adaptability

Hospitality

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Situated between vibrant Downtown Chicago and O'Hare International Airport, Loews Chicago O'Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ;

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Pet Insurance & Pet Bereavement
• Complimentary parking
• Complimentary meals in Team Member Café while working
• Complimentary use of fitness center
• Team Member Hotel Rates, other discounts, perks & more
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

As a Food and Beverage Supervisor, you'll lead a dynamic team to deliver exceptional guest experiences across our dining and beverage outlets. From supervising staff and maintaining quality standards to assisting with training, scheduling, and inventory, you'll ensure smooth and efficient operations.

Who You Are:

• Lead and motivate a diverse team to ensure smooth operations
• Focus on delivering exceptional guest experiences and resolving issues promptly
• Maintain high standards in service, presentation, and operations
• Communicate effectively with staff and guests to ensure clarity and satisfaction
• Adapt quickly and solve problems in a fast-paced environment
• Passionate about hospitality and thrive in a fast-paced, team-driven environment
• Veterans and military spouses are encouraged to apply

What You Will Do:

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery
• Assist with planning and managing special events, banquets, and private functions
• Greet guests, address inquiries, and resolve complaints promptly and professionally
• Gather and analyze guest feedback to suggest improvements and enhance experiences
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads
• Conduct pre-shift meetings to communicate priorities, updates, and promotions
• Support recruitment, onboarding, and training of new team members
• Provide ongoing coaching and feedback to maintain service excellenceMonitor inventory and stock levels, coordinating purchases to meet operational needs
• Track sales, control waste, and implement portion control to optimize profitability
• Ensure compliance with health, safety, and hygiene regulations across all operations
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of one year of food and beverage experience required; prior leadership or supervisory experience is preferred
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations
• Strong organizational, communication, and leadership skills with the ability to motivate teams
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting
• Ability to lift and carry food service trays weighing 35+ pounds
• Skilled in working efficiently in fast-paced environments while maintaining attention to detail
• High School Diploma or equivalent preferred

Who You'll Supervise:

• Servers
• Bus persons
• Food Runners
• Bartenders

The wage for this position is $29.00.

Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits