Food & Beverage Team Lead — Guest Experience

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 26,174 - 27,552; Full time

Job summary

AC Hotel Cincinnati at The Banks, part of Pyramid Global Hospitality, seeks a Food & Beverage Supervisor to oversee breakfast service, restaurant, bar, banquet and catering operations. You will lead the F&B team, ensure exceptional guest service, and uphold quality and cleanliness.

The ideal candidate is a hands-on leader with strong communication, able to motivate a diverse team, manage scheduling and costs, and collaborate across departments in a fast-paced environment.

Qualifications

• Hands-on leader with strong communication and hospitality passion.
• Experience overseeing F&B operations in a hotel setting.
• Ability to train, coach, and motivate a diverse team.

Responsibilities

• Supervise and coordinate daily food and beverage operations.
• Lead, train, coach, and motivate team members.
• Ensure exceptional guest service and address guest concerns promptly.
• Monitor service standards, food quality, presentation, and guest satisfaction.
• Assist with scheduling, staffing levels, and shift planning.
• Maintain cleanliness and compliance with health, safety, and brand standards.
• Contribute to cost control through portion control and waste reduction.
• Collaborate with other departments to ensure smooth daily operations.
• Support training and onboarding of new team members.

Skills

Leadership

Communication

Guest service

Team motivation

Hospitality

Job description

AC Hotel Cincinnati at The Banks, part of Pyramid Global Hospitality, seeks a Food & Beverage Supervisor to oversee breakfast service, restaurant, bar, banquet and catering operations. You will lead the F&B team, ensure exceptional guest service, and uphold quality and cleanliness.

The ideal candidate is a hands-on leader with strong communication, able to motivate a diverse team, manage scheduling and costs, and collaborate across departments in a fast-paced environment.