Food & Beverage Systems Administrator

The Kraft Group; Foxborough (MA); Hybrid; USD 85,000 - 101,000; Full time

Job summary

The Kraft Group's Kraft Sports and Entertainment division in Foxborough, MA seeks a F&B Systems Administrator to optimize Food & Beverage applications and deliver data-driven insights. This hybrid role focuses on system setup, data quality, and supporting continuous improvement across event operations.

Responsibilities include ownership of F&B apps, data hygiene, and leading automation efforts with AI and Power BI to enhance efficiency and decision-making for event-driven services.

Qualifications

• Bachelor's degree in a related field.
• 3–5 years of experience in system administration, operations analytics, or process improvement.
• Proficiency with AI, data analysis and visualization tools (Excel, Power BI, SQL preferred).
• Ability to distill large datasets into clear insights.
• Strong communication and cross-functional collaboration skills.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Serve as the primary administrator and SME for F&B applications, including inventory management.
• Own system configuration, user administration, data integrity and issue resolution; escalate as needed.
• Manage data hygiene and deliver system enhancements and upgrades.
• Lead implementations, data cleansing, mapping and validation with stakeholders.
• Develop and maintain SOPs, training materials and user guides.
• Drive automation initiatives using AI and Power BI to reduce Excel usage.

Skills

Data analysis

SQL

AI

Communication

Detail-oriented

Problem solving

Education

Bachelor's degree

Tools

Power BI

Excel

SQL

Job description

Job Details: Job Location: Kraft Sports and Entertainment - Foxborough, MA 02035, Position Type: Full Time, Education Level: Bachelor's Degree, Salary Range: $85,000.00 - $101,000.00 Salary, Job Shift: Day, SUMMARY

The F&B Systems Administrator is a hybrid role responsible for both administering and optimizing Food & Beverage applications and delivering data-driven insights that enhance business operations.

This position ensures the effective setup, use, and maintenance of F&B systems while also analyzing operational performance, generating actionable insights, and supporting continuous improvement across event-related functions.

DUTIES AND RESPONSIBILITIES

F&B System Ownership & Support

• Serve as the primary administrator and SME for assigned F&B applications, particularly inventory management
• Own ongoing system configuration, event readiness, user administration, data integrity, and issue resolution for assigned F&B applications. Provide second-level support and manage escalations to internal teams or vendors.
• Own daily and event-based data hygiene support and control
• Deliver approved system enhancements and upgrades according to requirements, testing criteria, timelines, and operational-readiness standards, ensuring positive impact on end-user experience
• Monitor system performance and act as liaison between business units and vendors.

Implementation & Data Quality

• Lead assigned system implementations through requirements gathering, data cleansing, mapping and validation, testing, integration coordination, vendor and stakeholder management, and operational readiness in accordance with established timelines and requirements.
• Lead business process and workflow design decisions and coordinate integration requirements

Process Optimization & Documentation

• Analyze existing processes to identify inefficiencies and opportunities for improvement.
• Process configuration change requests and maintain accurate system documentation.
• Lead development and maintenance of SOPs, training materials, and user guides.

Sports Operations Data Insights

Automation & Process Improvement

• Leverage AI, PowerBI and reporting automation to reduce use of Excel
• Drive automation initiatives and opportunities to incorporate AI across sports operations work groups in partnership with department leaders and IT to reduce manual workload and improve efficiency.

Operational Analytics & Reporting

• Produce operational analyses that identify actionable trends in food cost, production, waste, and operational efficiency and support documented business decisions.
• Assist Director of Project Management and Workforce Administration on strategic data analyses to support executive decision making.

Strategic Planning & Business Cases

• Develop business cases to support strategic operational projects and long-term planning decisions.
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, Information Systems, or related field.
• 3-5 years of experience supporting or leading system administration, operations analytics, workforce planning, or process improvement.
• Proficiency with AI, data analysis and visualization tools (Excel, Power BI, SQL preferred).
• Ability to distill large, complex datasets into clear, actionable insights.
• Strong communication skills and ability to collaborate across all organizational levels and external vendors.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Ability to work nights, weekends, and holidays based on event schedules.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• Required to walk the stadium and effectively communicate verbally with employees and guests
• The employee frequently is required to talk or hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

The noise level is typically loud on event days but moderate on non-event days

CERTIFICATES, LICENSES, REGISTRATIONS

None Required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.