Food & Beverage Supervisor | Guest Experience Leader

Rivers Casino; Des Plaines (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K 4% match to 5%

Free meals

Paid time off

Free parking on-site

Tuition reimbursement

Scholarship program

Job summary

Rivers Casino Des Plaines is seeking an experienced Food & Beverage Supervisor to oversee shift operations, ensuring guests receive prompt, professional service. You will manage staffing, enforce policies, and coordinate with leadership to maintain high sanitation standards.

The role requires 3–5 years in hospitality with supervisory experience, Serv-Safe and Responsible Alcohol training, and solid computer skills. This is a full-time on-site position with benefits and growth opportunities.

Qualifications

• 3–5 years in hospitality, preferably beverage operations or gaming, with supervisory experience
• Must complete Serv-Safe and Responsible Alcohol Training within 120 days of employment
• Proficient computer skills, including MS Office
• Knowledge of beer, wine and spirits trends and offerings
• Able to lift at least 20 pounds and stand/walk for long periods

Responsibilities

• Supervise the activities of F&B team members during shifts per policies
• Ensure guests are served promptly, professionally, and courteously
• Plan staffing to meet forecasted volume within budget
• Enforce policies, train team members on changes, and maintain shift communication
• Collaborate with other departments and leadership to ensure smooth operations
• Maintain sanitation standards and adherence to Health regulations
• Perform administrative duties and monitor staffing levels across beverage outlets
• Support trainers and assist team members as needed

Skills

Interpersonal communication

Leadership

Guest service

Microsoft Office

Education

Serv-Safe Certification

Responsible Alcohol Training

Tools

MS Office

Job description

Rivers Casino Des Plaines is seeking an experienced Food & Beverage Supervisor to oversee shift operations, ensuring guests receive prompt, professional service. You will manage staffing, enforce policies, and coordinate with leadership to maintain high sanitation standards.

The role requires 3–5 years in hospitality with supervisory experience, Serv-Safe and Responsible Alcohol training, and solid computer skills. This is a full-time on-site position with benefits and growth opportunities.