Food & Beverage Supervisor - (Fork Lore) Hilton Asheville Biltmore Park

Biltmore Farms, LLC; Asheville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Outstanding medical, dental, and vision benefits

401K retirement plan with employer matching

Paid time off and paid holidays

Hilton-brand hotel discounts

Wellness program with annual bonus

YMCA membership discount

Job summary

Biltmore Farms, LLC in Asheville, North Carolina, is seeking a Food & Beverage Supervisor to lead a team in providing exceptional dining experiences in the Fork Lore restaurant. With a starting pay of $18.00 per hour, the role requires a minimum of two years in food service, ideally in hospitality. The position includes outstanding benefits, such as medical and dental coverage and a 401K matching program. Candidates must be detail-oriented and capable of managing guest services effectively.

Qualifications

• Minimum of two years food service experience, preferably in a supervisory role.
• Experience working in hotel Food & Beverage is a plus.

Responsibilities

• Manage client and customer service in a diverse environment.
• Monitor guest satisfaction and resolve complaints.
• Coordinate food and beverage service with culinary team.
• Maintain safety and sanitation guidelines.
• Train and oversee food and beverage staff.

Skills

Mathematical comprehension

Effective communication in English

Customer interaction capabilities

Detail-orientation

Computer system usage

Ability to work under pressure

Education

Associates Degree in Hospitality

Tools

Hilton property management system

Open Table reservation system

Job description

Overview

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality

Why join our team at Fork Lore?

• $18.00 per hour starting pay
• Outstanding medical, dental, and vision benefits coverage
• Fun wellness program with annual bonus of up to $600
• 401K retirement plan with employer matching program
• Paid time off and paid holidays
• Parental leave with up to 6 weeks available for birth, adoption, and fostering
• Hilton-brand hotel discounts for you, your family, and your friends
• YMCA membership monthly discount
• Opportunities to earn e-tips directly from guests and clients
• Incredible employee learning and growth opportunities
• Exciting employee events and activities

Responsibilities

• Must have the ability to manage in a diverse environment with focus on client and customer service which is essential to the success of this position.
• Remain on the floor during peak hours and communicate with guests to receive feedback. Monitor each guest experience to ensure satisfaction and resolution of complaints.
• Work with Culinary Team on seamless delivery of food and beverage service.
• Greets customer contact prior to the start of each major function and maintains contact throughout the function to ensure that all arrangements are satisfactory.
• Ensure staff adheres to safety and sanitation guidelines provided by North Carolina Department of Health.
• Properly allocate Food & Beverage team members for optimal guest experience across all department functions.
• Maintain high performance from all Food & Beverage staff and coordinate training as needed. Observe, teach, and coach staff on proper service when needed.
• Must be able to follow through on tasks with minimal supervision and oversight.
• Be available to work a flexible schedule including weekends and holidays, rotating AM/PM shifts.

Essential Elements

The Food & Beverage Supervisor will assist the hotel management team in overseeing all service within the Fork Lore restaurant and bar areas, in-room dining, as well as supporting banquet operations to ensure optimum guest satisfaction and create an impeccable environment of service. Supports and guides all Food & Beverage team members in providing outstanding dining experiences to guests and clients of the hotel. Able to utilize and maintain Hilton brand standards in every function performed and assimilate into Hilton culture of Blue Energy through understanding, supporting, and participating in all elements and hotel programs.

Specific Job Knowledge, Skills, and Abilities

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in restaurants.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Ability to effectively interact with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and resolve conflict.
• Detail-orientation and organizational skills with the ability to collect and analyze accurate information.
• Ability to access and accurately input information using a moderately complex computer system, including Hilton property management and Open Table reservation systems.
• Ability to work under pressure and deal with stressful situations during busy periods.

Education & Experience

The ideal candidates will possess a combination of education and/or experience equivalent to an Associates Degree in Hospitality field and a minimum of two (2) years food service experience, preferably in supervisory role. Experience working in a hotel Food & Beverage is a plus.

Physical

Must be able to lift and carry at least 35 pounds on a tray or arm service where it applies. Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, stooping, bending, repetitive motions, hearing, and visual insight. Must be able to work with cleaning products and solvents on a daily basis.

Post Offer / Pre-Employment

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.