Village Hotel F&B Café Attendant - Reserve

BWM Biltmore Workforce Management; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

Village Hotel is seeking Café Attendants for The Kitchen and other F&B locations. Earn $18-$22/hour plus tips, with shifts averaging about 20 hours per week and 40-999 hours per year.

You’ll deliver warm hospitality, maintain a tidy area, learn the Micros system, and support the team to ensure a world-class guest experience. Ideal candidates bring hospitality experience, a friendly, professional demeanor, basic math skills, and the ability to work quickly in a busy environment.

Qualifications

• Hospitality or guest service experience preferred.
• Cheerful, caring attitude and world-class guest service mindset.
• Basic math skills and ability to handle cash/credit transactions.
• Able to multi-task in a fast-paced environment.
• Must be at least 18 years old.

Responsibilities

• Serving and taking care of the guest.
• Keep area stocked, well maintained, neat and tidy.
• Keep product stocked and fresh at all times.
• Responsible for learning Micros system.
• Have excellent cash handling skills.
• Keep work area cleaned and sanitized per Health Department guidelines.
• Knowledgeable on all menu offerings.
• Clean coffee/espresso machines and prep areas; perform side work and opening/closing procedures.
• Maintain knowledge of Village Hotel and Antler Hill Village, Biltmore events and Asheville area information.

Skills

Guest service

Cash handling

Team player

Adaptable

Communication

Tools

Micros system

Job description

Job Description $18-$22/hour or more dependent on business volume ($10.50/hour plus tips.) Reserve: a position averaging 20 hours a week (anywhere between 40-999 hours per year).

Village Hotel F&B Café Attendants provide warm and gracious hospitality to guests at The Kitchen and/or other assigned F&B locations. Staff is always attentive and committed to serving the guest in a timely, friendly manner; work in a cohesive group to keep the area stocked, cleaned, and tidy in accordance with standards; and provide a world class experience for both internal and external guests. Staff will also offer general assistance and support to the team, department, and company as needed. Shifts can vary-typically need Monday-Sunday 7am-5:30am availability

Essential Job Duties:

1. Serving and taking care of the guest.
2. Keeping the area stocked, well maintained, neat and tidy.
3. Keep product stocked and fresh at all times.
4. Responsible for learning Micros system.
5. Have excellent cash handling skills.
6. Keeping work area cleaned and sanitized following Health Department guidelines.
7. Knowledgeable on all menu offerings.
8. Cleaning of all coffee and espresso machines and preparation areas; completes all side work/duties and/or opening/closing procedures.
9. Will maintain general knowledge of Village Hotel and Antler Hill Village, Biltmore events and products, and Asheville area information.

Requirements:

1. Previous hospitality and/or guest service experience strongly preferred.
2. Must have a cheerful, caring, and considerate attitude and a genuine desire to deliver world class internal/external guest service; ability to engage and interact with guests in a friendly and professional manner a must.
3. Basic math skills and the ability to handle cash and credit transactions.
4. Must be adaptable to a fast paced environment and be a hard worker; can prioritize and multi-task work, and adapt as needed.
5. Ability to quickly learn Biltmore products/services, systems, and procedures. Strong team player; anticipates, is proactive, and exercises good judgment.
6. Must be at least 18 years old.

Physical Requirements:

1. Have the ability to lift up to 50 lbs. on a regular basis.
2. Have the ability to stand/walk for extended periods of time.
3. Will be working in an environment with possible fluctuations in temperature/conditions.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

We invite you to join our dedicated team.

Please note: If you are a current Biltmore employee, please sign into your Workday account & apply using the internal job board at www.biltmore.com/workday

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.