Food & Beverage Supervisor, Aquatica

SeaWorld Entertainment; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a renowned water park where you can lead a team dedicated to providing exceptional guest experiences. In this dynamic role, you will inspire and supervise ambassadors, ensuring the highest service standards while fostering a positive environment. Your responsibilities will include scheduling, training, and maintaining operational excellence, all while interacting positively with guests from diverse backgrounds. This position offers a chance to make a meaningful impact in a vibrant setting, perfect for those passionate about customer service and teamwork. Join a team that values hard work and dedication as you help create unforgettable memories for visitors.

Benefits

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Employee Assistance Program

Qualifications

• Associate's degree or equivalent experience required.
• Strong communication and math skills essential for success.

Responsibilities

• Lead and inspire a team to deliver great guest experiences.
• Supervise and train ambassadors while maintaining service standards.
• Address complaints and resolve problems effectively.

Skills

Strong written and verbal communication skills

Basic math skills

Ability to compute rate, ratio, percent

Ability to handle multiple tasks

Positive interaction with guests

Education

Associate’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:

• Assist with creating ambassador schedules and maintaining time keeping records
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep facility maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties assigned
• Occasionally assist other location and areas throughout the park as needed

What it takes to succeed:

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Have strong written and verbal communication skills
• Have strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Have working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.