Food & Beverage Supervisor — Ambassadors Lead

SeaWorld; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible St.

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking enthusiastic ambassadors for Discovery Cove Orlando. You will help create schedules, track reports, address guest concerns, and supervise fellow ambassadors to maintain high standards of service and safety.

You will also assist with maintenance notifications and ensure operations align with park policies. The role requires strong communication skills, basic math, and the ability to work in a fast-paced environment.

Qualifications

• Associate's degree (A.A.) or equivalent from two-year college or technical school.
• Strong written and verbal communication skills.
• Basic math skills using whole numbers and decimals.
• Ability to compute rate, ratio and percent; interpret graphs.
• Working knowledge of Microsoft Office Suite.
• Able to obtain ServSafe Manager Certification upon selection.
• Able to pass Alcohol training, Food Handlers tests; maintain certifications.
• Able to lift 55 pounds and stand for prolonged periods.

Responsibilities

• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors; plan and direct work.
• Ensure guest service, sanitation, and facility standards are met.
• Maintain repair and maintenance logs and control labor costs.

Skills

Written communication

Verbal communication

Multitasking

Guest service orientation

Education

Associate's degree (A.A.)

Tools

Microsoft Office

Job description

SeaWorld Parks & Entertainment is seeking enthusiastic ambassadors for Discovery Cove Orlando. You will help create schedules, track reports, address guest concerns, and supervise fellow ambassadors to maintain high standards of service and safety.

You will also assist with maintenance notifications and ensure operations align with park policies. The role requires strong communication skills, basic math, and the ability to work in a fast-paced environment.