F&B Guest Experience Supervisor

Sea World Of Florida LLC; Orlando (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

Discovery Cove Orlando seeks Ambassadors to lead a team in delivering exceptional guest experiences. You will model top-tier service, foster a positive environment, and manage schedules, reports, and maintenance communications.

The role requires an AA degree or equivalent, strong communication and math skills, and the ability to lift 55 pounds. Training in ServSafe, Alcohol, and Food Handler safety is expected after selection.

Qualifications

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Have strong written and verbal communication skills.
• Have strong basic math skills using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs.
• Have working knowledge of the Microsoft Office Suite.
• Able to obtain ServSafe Manager Certification upon selection.
• Able to pass Alcohol training test upon selection.
• Able to pass Food Handlers test and maintain valid Food Handlers card.
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods.
• Able to work indoors and in outside weather conditions.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the start.
• Model and perform high standards of service while fostering a positive atmosphere.
• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors.
• Plan, assign and direct work; order and maintain products and supplies.
• Ensure food quality, guest service, profit enhancement and sanitation commitments.
• Enter maintenance notifications when needed and maintain repair logs.
• Interview, hire, train ambassadors and manage performance as per policies.

Skills

Team leadership

Guest service

Communication skills

Microsoft Office

Education

AA degree

Tools

Kronos

ServSafe

Job description

Discovery Cove Orlando seeks Ambassadors to lead a team in delivering exceptional guest experiences. You will model top-tier service, foster a positive environment, and manage schedules, reports, and maintenance communications.

The role requires an AA degree or equivalent, strong communication and math skills, and the ability to lift 55 pounds. Training in ServSafe, Alcohol, and Food Handler safety is expected after selection.