Food & Beverage Supervisor

ExplorUS; Washington (District of Columbia); On-site; USD 38,000 - 54,000; Full time

Job summary

Taste of History LLC operates kiosks on the National Mall, delivering fast-paced food and beverage service. This role supports the site manager by supervising the team, ensuring food safety, and maintaining high guest experiences during busy events.

The candidate should have ServSafe certification, strong customer service skills, and the ability to work varied shifts. Prior restaurant experience and knowledge of POS systems are preferred. Company policy emphasizes teamwork and professionalism.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in a restaurant.
• ServSafe Certification required.
• Excellent customer service and people skills.
• Strong communication and teamwork abilities.
• Willingness to work varied day, night, weekend, and holiday shifts.
• Able to lift up to 25 lbs. and stay on feet in a fast-paced environment.

Responsibilities

• Provide training and support to junior staff and model professionalism.
• Maintain expert knowledge of POS system to ensure accurate guest orders.
• Know menu items and specials thoroughly.
• Handle cash and credit transactions accurately; assist with sales reports.
• Coach and develop staff; ensure policies and procedures are followed.
• Maintain confidentiality of staff information.
• Ensure beverage service complies with regulations and company policy.
• Model teamwork to help management meet business objectives.

Skills

ServSafe Certification

Customer service

Communication skills

Team player

POS knowledge

Education

High School Diploma or equivalent

Tools

POS system

Job description

Set in the heart in one of America's most visited historic destinations, Taste of History LLC is excited to operate various kiosks throughout the National Mall. Food & Beverage Supervisors will support the site manager in leading teams and deliver a great guest experiences in a fast-paced, high-energy environment. In this role, Food & Beverage Supervisors support and motivate team members, ensure food safety and quality standards are met, and keep service running smoothly during busy events. If you enjoy leading a team, thrive in a dynamic setting, and take pride in providing excellent customer service, this is a great opportunity to be part of the fun at the National Mall!

Learn more at TasteOfHistoryDC.com

Key Responsibilities:

• Provide technical training and support to less experienced staff and model professionalism with guests and other employees at all times
• Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s)
• Possess thorough and accurate knowledge of menu items and specials
• Proficient and honest in cash handling and credit card transactions; Assist Kiosk Manager with timely and accurate sales and tips reports and cash/credit card receipts
• Assist Kiosk Manager with coaching and developing of staff and maintain thorough knowledge of Company's operating policies and procedures
• Maintain confidentiality at all times regarding other staff
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Model teamwork and help Management meet business objectives

Position Requirements:

• Possess ServSafe Certification in accordance with Company policy
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Excellent communication skills and be a team player capable of encouraging others in a positive manner
• Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting and squatting
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent
• Experience: Minimum (1) year in a restaurant establishment
• Resort/National Park Concession preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.