About the Role
Our client, a popular restaurant and event venue in Randburg , is seeking a proactive and customer-focused Food & Beverage Supervisor. This role is integral to the daily operations of our client's dining establishments, ensuring that service standards are consistently met and guest satisfaction is maximized. The F&B Supervisor will work closely with the F&B Manager to oversee service staff, manage inventory, maintain quality control, and ensure a smooth and efficient dining experience. You will be a key point of contact for both guests and staff, requiring excellent communication skills and a hands-on approach to leadership. This is an excellent opportunity for an aspiring hospitality professional to gain valuable experience and contribute to the success of a thriving establishment.
Key Responsibilities
- Supervise daily food and beverage service operations, ensuring adherence to quality and service standards.
- Assist the F&B Manager in managing inventory, ordering supplies, and controlling costs.
- Train and mentor new service staff on menu knowledge, service etiquette, and operational procedures.
- Handle guest inquiries, feedback, and complaints in a professional and timely manner.
- Ensure the cleanliness and organization of dining areas, bars, and service stations.
- Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
- Implement and enforce health, safety, and sanitation regulations.
- Assist in the development and execution of promotional activities and special events.
- Manage staff scheduling and ensure adequate coverage for all shifts.
- Contribute to a positive and productive work environment for the entire F&B team.
Requirements
- High school diploma or equivalent; hospitality certification is an advantage.
- Minimum of 3 years of experience in food and beverage service, with at least 1 year in a supervisory or team leader role.
- Demonstrated understanding of F&B operations, including service standards, menu knowledge, and inventory basics.
- Strong customer service and interpersonal skills.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Good communication skills, both verbal and written.
- Basic knowledge of food safety and sanitation practices.
- Team player with a positive attitude and strong work ethic.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- Familiarity with POS systems is beneficial.
Benefits
- Competitive hourly wage or annual salary.
- Opportunities for advancement within the F&B department.
- Staff meals provided during shifts.
- Tips/service charge share may be applicable.
- Employee discounts on food and beverages.
- Exposure to a dynamic hospitality environment in Randburg .